Guidelines

South Africa (ZA)

Locale Summary
Locale name	South Africa
ISO code The International Organization for Standardization two character representation for the given locale.	ZA
Region	Middle East & Africa
Dialing code The dialing prefix used to establish a call or send an SMS from one locale to the given locale.	+27

Guidelines
Portable Numbers	Local numbers (+27 1, +27 2, +27 3, +27 4, +27 5)
Restrictions	No restrictions
Required Information	Letter of Authorization (LOA) dated within the last 30 days Copy of your most recent invoice (last 30 days) Applicable regulatory compliance documentation
Timeframe	For Geographic (local) numbers, up to 6 weeks after documentation submission, depending on the complexity of the port and the time required by the current service provider. Year-End Holiday Porting Schedule Please note the upcoming holiday completion pause schedules for number porting: · International porting (excluding US, Canada & Puerto Rico): Pause from December 19, 2026 – January 4, 2027; completions resume January 5, 2027. · US, Canada & Puerto Rico porting: Completions pause only on banking holidays (December 24, December 25, 2026, and January 1, 2027). The Twilio Porting Team will continue accepting and processing new requests throughout this period.
Regulatory Bodies	Independent Communications Authority of South Africa (ICASA)
Other Details	If phone numbers are part of the range or block, they can be only ported all together.
How To Submit	Please submit your request via the porting form here. You can find all the requirements needed here.

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.