September 18, 2013 – San Francisco
Twilio Announces New Products For Building Business Critical Communications Apps in the Cloud
Twilio (www.twilio.com), the communications API platform, today announced new products that directly address the needs of companies running business critical communications applications in the cloud. Twilio SIP allows organizations to tie their legacy infrastructure to the cloud, while new monitoring tools maximize reliability and performance of those applications. Also Twilio announced new features that enable greater control of application security settings. Together, these new capabilities allow companies to implement new projects quickly, at lower costs and with greater confidence than ever before. Contact centers, technical support services, mobile marketing, and business process and logistics operations are just a few uses of Twilio's new cloud-based communications offerings.
"For companies in almost every industry, the ability to innovate, scale and quickly meet changing customer demands is critical. The ability to prototype new ideas, then build and rapidly deploy communications solutions that grow with the needs of a business can set these enterprises apart," said Jeff Lawson, Twilio CEO. "While many organizations want to take advantage of the agility the cloud enables, they also need to leverage their existing hardware investments. Twilio SIP bridges that gap, connecting existing hardware to the cloud."
Twilio SIP - Bridging Closet to Cloud
Twilio SIP is an important capability that enables enterprises to seamlessly connect their SIP-enabled hardware to the cloud for on-demand capacity, increased capabilities and global expansion. Twilio SIP is the bridge into Twilio's communications API platform which opens the door to an agile communications environment. Enterprises can now quickly and easily mix and match on-premise hardware, on-premise software and carrier relationships with new cloud applications and capabilities.
Twilio SIP provides a range of benefits. For instance, organizations using Twilio SIP can rapidly prototype, build and deploy communications solutions on top of Twilio's infrastructure, and tie that infrastructure seamlessly to their existing on-premises equipment. They gain greater agility, with the ability to reconfigure on the fly to meet changing communications needs. They also gain instant scalability thanks to the power of the cloud, and flexibility since they can build solutions that directly meet specific business needs using standard web programming languages.
New Developer Tools for Monitoring and Debugging
As developers tackle larger and more complex communications applications, it becomes more difficult to quickly discover the source of application issues before customers are affected. Today, Twilio has introduced two new powerful developer tools that make it simple for developers to identify and diagnose problems with their applications. These new tools include:
- Application Monitor is a real-time error and monitoring system for Twilio applications. Developers can now immediately identify issues with their application, and have error analytics and the detail necessary to fix the issue. Additionally, they can configure email alerts and webhooks to be notified when errors spike.
- Request Inspector is a debugger for phone calls. Developers are now armed with a powerful HTTP inspector that boosts their productivity.
Added Account Settings for Enhanced Security
Today, Twilio also announced new account settings that give developers and enterprises more control over their Twilio account. New settings include:
- Disable Request Inspector. Companies with data compliance requirements can disable the Request inspector, so no sensitive personal information in their server responses is logged by Twilio.
- Enforcement of Authentication on Media URLs. Developers can now chose to require HTTP authentication to access any media on their account. With the flip of a switch developers and enterprises can now add an extra layer of security.
For more information on today's business critical announcements and to get started, visit: www.twilio.com
Twilio (www.twilio.com), the communications API platform, is reinventing telecom by merging the worlds of cloud computing, web services and telecommunications. Twilio provides a telephony infrastructure web service in the cloud, allowing web developers to integrate voice and messaging communications into their web, mobile and traditional phone applications. The company is privately held and is headquartered in San Francisco, California.
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit: www.twilio.com.