October 08, 2019 – San Francisco

Twilio Joins the Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG)

SAN FRANCISCO, Oct. 8, 2019 — Twilio (NYSE: TWLO), the leading cloud communications platform, today announced that it has joined the Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG). M3AAWG is the premier industry group dedicated to combating bots, malware, spam, viruses, denial-of-service attacks and other online exploitation across platforms, including mobile, email, voice and emerging platforms such as social messaging.   

M3AAWG leverages the depth and experience of its global members to tackle abuse on existing platforms and emerging services through technology, collaboration and public policy. It also works to educate global policy makers on the technical and operational issues related to online messaging abuse. Attendees of M3AAWG’s general meetings include technologists, anti-abuse and security professionals, law enforcement, government regulators and companies with a vested interest in preventing abuse on their platforms and across the Internet. 

“Establishing a trusted communications ecosystem can only be addressed via a coordinated effort among various industries and businesses in partnership with public and government entities,” said Karyn Smith, general counsel and corporate secretary for Twilio. “M3AAWG provides exactly the type of forum that is needed to exchange ideas and information and develop best practices that can be implemented by businesses and operators on a global scale."

“M3AAWG brings together a diverse group of individuals and entities with a single mission: combatting internet abuse in its many forms,” said Amy Cadagin, M3AAWG’s co-executive director. “M3AAWG focuses on abuse vectors across a number of channels that affect every-day internet users—our mission has become infinitely more critical given the growth of the internet and how it permeates nearly every aspect of our daily lives and digital communications. 

SendGrid, acquired by Twilio in February 2019, has been an active member of M3AAWG since 2010. SendGrid personnel are involved at multiple levels of M3AAWG’s organization: 

  • Len Shneyder, vice president of Industry Relations, has served as a vice chair on the Board of Directors for M3AAWG, is a current co-chair for the Program Committee, runs the Marketing Committee and works with the Growth and Development Committee to expand M3AAWG’s reach to like-minded organizations. 
  • Quinten Zuber, Twilio's manager of Compliance, is the co-chair for M3AAWG’s Open Round Table Committee.
  • Jon Jenkins, Twilio’s product manager of Compliance Engineering, is a co-chair on M3AAWG’s Collaboration Committee. 
  • Other Twilio SendGrid employees have held posts throughout the years across M3AAWG committees, including the Sender Committee and the Training Committee, demonstrating the importance placed on the organization’s work and Twilio SendGrid’s commitment to improving trusted communications across the industry.  

During M3AAWG’s 47th General Meeting, Oct. 14-17, 2019, in Montreal, Twilio executives will be presenting on a variety of topics, including the fragmented landscape of global phone number regulation. Ike Delorenzo, Twilio’s vice president of Phone Numbers, will share how a keen understanding of that landscape can aid businesses in thwarting the efforts of bad actors bent on exploiting the phone system. 


Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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