August 06, 2019 – San Francisco

Twilio SendGrid Adds Critical Advertising Channels to Marketing Campaigns

Facebook, Instagram and Google Display Ad integrations enable marketers to extend reach of email campaigns to display and social ads

Single platform maximizes engagement, saves time and money and drives business growth

SAN FRANCISCO -- SIGNAL 2019 -- Aug. 6, 2019 — Twilio (NYSE: TWLO), the leading cloud communications platform, today unveiled Twilio SendGrid Ads, a capability within Marketing Campaigns, which enables marketers to create cohesive, multichannel engagements that drive business growth. Launched in beta today at Twilio’s annual customer and developer conference, SIGNAL, Ads gives marketers the tools to extend their existing email campaigns to a broader set of channels by building highly targeted display and social ad campaigns within the same platform they are already using.

Twilio SendGrid Ads makes the multichannel marketing process simpler, faster and more effective for marketers by using their email intelligence, website data, creative assets and reporting to engage and retarget customers across channels like Facebook, Instagram and Google Display Ads,” said Sameer Dholakia, CEO of Twilio SendGrid. “Now, customers can use ads to get more out of email, and use email to get more out of ads. Our goal is to not only add new channels, but help our customers orchestrate outreach across channels, and to use data from one channel to enrich the customer experience in another.”

Leveraging a company’s email data to gain greater advertising insights can be expensive, time consuming and difficult to maintain with currently available solutions for multiple reasons:

  • Each marketing channel and ad channel has its own platform and user interface. For example, marketers currently need to export a CSV of a list of emails and then upload that CSV to each and every ad channel that they want to use.
  • Managing content across channels to create a consistent experience, such as visuals and copy, can be cumbersome.
  • Measuring success for any given marketing campaign requires collecting and analyzing data from all of a marketer’s disparate channels.

With Ads, users have the ability to grow their business faster by using display and social ad campaigns to target current contacts or find new ones, including:

  • Inviting prospects to sign up for emails from directly within a lead ad on Facebook and/or Instagram and feed it into an email automation list.
  • Targeting people on an existing email contact list who, for example, may have shown interest in a product or offer promoted in an email campaign, with display ads on Facebook and/or Instagram.
  • Finding new potential customers by creating a lookalike ad campaign targeting people who have similar characteristics to an email contact list, like people who receive a newsletter.
  • Retargeting visitors to a website using Facebook, Instagram and Google Display Ads. 

With Ads, marketers have better orchestration across channels to help them engage their customers, save time by creating campaigns for multiple channels from one platform and quickly and easily understand how their campaigns impact their business via advanced analytics.

“No other providers are executing multichannel marketing campaigns as well as Twilio SendGrid,” said Chase Williams, managing partner, Market My Market. “Implementing advertising strategies that leverages email data is a no-brainer. We’ve been able to utilize data from our email lists to develop more effective advertising campaigns for our clients. Twilio SendGrid’s platform is easy to navigate and eliminates many of the steps needed to execute a successful ad campaign." 

Pricing and Availability

Twilio SendGrid Ads is available in beta. Pricing for the Ads beta is media cost plus $50 a month plus 5% of any media cost over $500. For more information, visit

About Twilio

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

About Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit:

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