Twilio Welcomes Vivian Jones as Regional Vice President of LATAM

Jones brings more than 25 years of experience in the IT and payment sector, and will lead Twilio’s presence in the Latin American market

Twilio, the customer engagement platform that delivers personalized, real-time experiences for today's leading brands, has announced that Vivian Jones will be its regional vice president of Twilio for LATAM. Jones will lead Twilio’s strategy, operations and growth in the Latin American region focusing on major markets in Brazil, Colombia and Mexico. 

Jones has more than 25 years of experience in the IT and payment sector, most recently serving as the LATAM VP at Infobip. Jones holds an Executive MBA from Westfield Business School and several certifications in Big Data, Machine Learning and the fintech market. "I am passionate about enabling businesses to leverage the power of data, analytics and, now, AI to create more value for their end customers,” said Vivian Jones. “We’re in the midst of a new opportunity with AI in customer engagement. I believe strongly that Twilio is offering the right solutions to meet today’s companies needs. I look forward to leading the LATAM region into this next phase of growth.”

Headquartered in San Francisco, California, Twilio has been disrupting the industry by offering a unique set of cloud-based data and communications tools that enable companies to improve customer engagement. Twilio entered the Latin American market in 2015 and continues to see solid growth and believes the market continues to present an attractive opportunity for them. Twilio has seen success within the very strong developer community, especially in the Brazilian market where the community is eager to build for a market that is mature for adopting digital solutions. The company has more than 6,800 customers in Brazil including top brands such as QuintoAndar, Nubank, MagaLu, Mobly, Dasa.