Differentiated customer experiences are built, not bought
An Omdia analyst shares their findings from interviewing Lyft about using Twilio Flex and how they were able to quantify ROI.
Join Ken Landoline, Principal Analyst | Customer Engagement at Omdia and David Worley, Principal Product Marketing Manager at Twilio where they will explore the topic, Differentiated customer experiences are built, not bought.
Ken will review aspects of the recent study he conducted and will dive into the need for businesses to be able to customize their engagement solution to deliver impactful interactions and to the agent experience. He’ll share the findings from his interview with Lyft, a Twilio Flex customer and how they were able to quantify ROI and the positive impact Flex has delivered.