Retail
Connect every mile of the customer journey with one platform
Build continuous customer experiences with flexible communications, data, and AI tools that help your teams personalize engagement and respond faster.
Drive loyalty far beyond the dealership
Make it easier for teams to recognize buyer intent, respond with relevant context, and strengthen relationships long after the sale.
Respond while interest is high
Identify high-intent automotive shoppers and route each inquiry with relevant context, so the right person can follow up faster and move the sale forward.
Keep customers engaged for the long road
Turn key moments from purchase through ownership into two-way conversations that bring customers back when they need another car.
Protect high-value moment
Verify buyers, sellers, dealers, and owners during routine and high-risk actions without adding unnecessary friction to the experience.
Power conversations from sales to service
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Lead prioritization and alerts
Identify high-intent requests and alert sales or service teams when customers ask about inventory, valuations, quotes, seller contact, or appointments.
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Vehicle-specific alerts and updates
Send personalized updates about inventory, valuations, service status, and recalls.
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Lifecycle messaging and retention
Keep shoppers and owners engaged with saved-search alerts, maintenance reminders, lease-end outreach, service winback, and upgrade offers.
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Appointment scheduling and rescheduling
Automate scheduling, reminders, confirmations, and rescheduling for test drives, service visits, and deliveries.
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Intelligent routing and contextual handoff
Route customers to the right dealer, repair shop, location, or specialist, carrying relevant details from your systems into the handoff.
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Secure account access and approvals
Add verification to account recovery, financing, service approvals, and connected-vehicle access without creating unnecessary friction.
Brought real-time context to driver support
Toyota Connected built an in-house contact center that unified communications and Salesforce data for more than 6 million drivers. Agents gained faster access to context during roadside and emergency calls, reducing handle time and after-call work.
Decrease in average handle time
Reduction in after-call work
Proof-of-concept build time
Restored communications and built resilience
When a phone outage disrupted sales and service, Schomp Automotive Group restored communications across its locations in under a day with Elastic SIP Trunking. It later expanded Twilio to automate appointment confirmations and service updates.
Monthly phone-service savings
Increase in call-handling capacity
Turned online interest into dealer calls
Carwow built a new way to connect online shoppers with dealers through secure calls and automated callbacks, creating a faster path from digital research to human help.
call conversion rate
dealer calls handled monthly
Helped dealers respond to shoppers faster
Carsforsale.com embedded Twilio messaging and voice into its platform to help 22,000+ dealerships connect with 100 million annual shoppers, respond faster across channels, and accurately attribute leads.
Increase in tracked phone conversations
Voice calls attributed since launch
Flexible by design. Proven at scale.
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Support distributed dealer and service networks
Manage communications across brands, dealers, service locations, and markets on one platform versus multiple systems, while allowing for different local workflows.
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Stay available for time-sensitive needs
Rely on Twilio’s 99.95% API availability to deliver critical communications related to sales, service, recalls, and roadside support.
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Fits your automotive stack
Bring communications into your existing dealer, inventory, and customer workflows with flexible APIs and webhooks. With Twilio, you’re never locked in to a single vendor or ecosystem.
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Use data without rebuilding your systems
Bring customer, vehicle, and listing data into all of your customer communications while keeping your existing systems of record in place.
Take Twilio for a test drive
Start building better customer experiences. From lead alerts or appointment scheduling, to vehicle updates, and secure account access, Twilio works with your existing stack, so you can modernize at your own pace.