Voice Calls to North American Phone Numbers

Last Updated: January 1, 2021

If 20% or more of Customer’s (a) voice calls placed to North American phone numbers in a given month have a duration equal to or less than six (6) seconds in length (“Short Duration Calls”) or (b) voice calls placed to North American phone numbers are unanswered in a given month (“Unanswered Calls”), then Twilio may charge Customer a $0.015 surcharge for each Short Duration Call and each Unanswered Call in such month. If Customer has an average call duration that is below thirty (30) seconds in length for voice calls placed to North American phone numbers in a given month, then Twilio may charge Customer a $0.01 surcharge for each minute that Customer is billed for such calls in such month. The foregoing surcharges will be in addition to any fees that Customer owes to Twilio.