Skip to main content
Glenn & Steve Press Release Image.png

March 04, 2020 – San Francisco, CA

Twilio Welcomes Steve Pugh as Chief Security Officer and Glenn Weinstein as Chief Customer Officer

SAN FRANCISCO, Mar. 4, 2020 —Twilio (NYSE: TWLO), the leading cloud communications platform, today announced the appointment of two executives to its team. Steve Pugh joined the company as its chief security officer to lead Twilio’s global trust and security team responsible for corporate, physical and cyber security. Glenn Weinstein joined the company as its chief customer officer responsible for Twilio’s technical support, customer success, customer experience, professional services, and consulting partners. Pugh will report to chief financial officer, Khozema Shipchandler, and Weinstein reports to chief operating officer, George Hu.

“Trust is the number one thing we sell in the cloud,” said George Hu, chief operating officer at Twilio. “As Twilio expands to power hundreds of thousands of businesses’ customer engagement strategies, we need leaders with a proven track record of delivering customer trust and customer success at massive scale. Steve and Glenn bring deep expertise and knowledge to Twilio to help us double down on these critical areas to fuel our long-term growth.”

Pugh is the former chief information security officer of the White House Military Office and has more than 20 years experience in cybersecurity, national security, and intelligence. Prior to joining Twilio, Pugh was the chief information security officer for Ionic Security and has served under two Presidents as a military communications aide. He spent 16 years in the U.S. Air Force as a cyber warfare officer, and deployed in support of Operation Iraqi Freedom. Pugh is an advisory board member for DEVCON client-side security, Savvy Cyber Kids and is an inaugural advisory board member for the National Technology Security Coalition.

“Customer communications are under attack like never before with the proliferation of phone scams, unwanted calls and phishing emails,” said Pugh. “Developers and companies look to Twilio to create deep, meaningful connections with their user base, and I’m confident in our ability to continue to deliver the trusted communications that consumers have come to rely on every day.”

Before Twilio, Weinstein was co-founder of Appirio, a leading cloud consultancy and top global partner of Salesforce, Workday, and Google. He has also led consulting and support teams at numerous public software companies. Weinstein, a former U.S. Navy officer, received a Bachelor of Science in Computer Science from the U.S. Naval Academy, and a Master of Science in Computer Science from Rensselaer Polytechnic Institute.

“As the leading cloud communications platform, Twilio has a massive opportunity to help companies around the world reinvent the way they engage with their customers,” said Weinstein. "As a developer myself, I appreciate and love the Twilio platform, and I’m convinced that by putting Twilio’s customer-first approach at the forefront of everything we do, we will transform customer engagement for every customer, from self-service developers, to independent software vendors and the world’s largest enterprises and organizations.”

About Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO) (LTSE: TWLO), visit:

For inquiries, please contact us at: