The pillars of Twilio data protection
Privacy by design
Data protection informs how we create products, choose partners, and even structure company culture. Twilio builds privacy into all products by design and by default, collecting minimal data that’s shielded by layers of technical, organizational, and contractual safeguards to ensure privacy at every step.


Global protection
We rely on our Binding Corporate Rules to uphold an exemplary standard of user data protection worldwide. This rigorous code of conduct ensures that all personal data is processed to customer expectations and protected regardless of its origin or destination. Our Data Protection Addendum is available to help you understand cross-border data transfers, jurisdiction-specific protections, and the details of how we handle and secure personal data.


Proactive compliance
Data protection compliance is always evolving, and we respect our customers’ need to ensure that Twilio meets the current requirements. Brush up on the latest regulations in our up-to-date resource library or reach out to the Privacy Team with any questions about our data protection practices.


Transparency and control
We provide privacy resources and controls to help you make meaningful choices about how your data is used.
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Understand what we collect and why
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Learn how we retain data and how to delete your data
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Learn how we protect and secure your data
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Learn how we store data in select countries to ease data management

