How To: Set Up SMS Broadcasts in Five Minutes

Do you work for a nonprofit or social enterprise? Sign up with Twilio.org for free API credits and discount pricing to increase your impact through effective communication. SMS messages are opened 98% of the time within minutes of being received. When you need to reach your constituents quickly and consistently, there’s no better medium than SMS. Imagine having a magic phone number your organization’s members, volunteers, or… Read More

Redfin: Redefining the real estate experience

I popped into Redfin’s HQ in Seattle last week, partly because I wanted to snap a few photos to highlight their developers on our website. But mostly to feed my curiosity on a development team that just keeps churning out new innovative ways to engage customers. I walked away with a real appreciation of their approach using small development teams to continuously improve the Redfin customer… Read More

Making Sentiment Analysis Easy With Scikit-Learn

Scikit-learn logo

Sentiment analysis uses computational tools to determine the emotional tone behind words. Python has a bunch of handy libraries for statistics and machine learning so in this post we’ll use Scikit-learn to learn how to add sentiment analysis to our applications. Sentiment Analysis isn’t a new concept. There are thousands of labeled datasets out there, labels varying from simple positive and negative to more complex systems… Read More

Automated SMS Notifications with AWS Lambda, JavaScript and Twilio SMS

AWS Lambda logo

In this tutorial we will create a small serverless application that will allow us to receive the latest currency exchange rate from GBP to EUR in our phone through SMS. This experiment will give you some time to learn AWS Lambda, Twilio SMS API and Fixer.io API (an open API for currency exchanges). We will use JavaScript with Node.js as our language and framework of choice. I don’t… Read More

Twilio Proxy is Now Available in Beta

Proxy is now in Beta

Create conversations between customers and your mobile workers without revealing personal phone numbers. Proxy API handles phone number management, session control, and bridging between calls and texts so you don’t have to.   Now available in beta. Get started with Twilio Proxy today. Remember the days before ridesharing apps? If you needed to go to the airport, you would call a taxicab company and speak with… Read More

Introducing Voice Insights Connectivity Dashboards

Twilio Voice Insights

Track trends in metrics like call completion rate, who-hung-up, and time-to-connect. Analyze data by phone numbers, carrier names, area codes, and country codes. Zoom into calls with specific SIP errors and connection states within seconds. In May, we extended Voice Insights to support carrier calls, giving you access to quality metrics on your Twilio powered carrier calls. Insights makes it easy for you to know which carriers… Read More

Agent Conference is now Generally Available

Connect agents and customers with a simple API. Allow supervisors to privately coach agents during a live call. Allow supervisors to take over a call from an agent. Let agents dial outbound to customers from within a conference, so that customers connect immediately when they pick up. We are excited to announce that Agent Conference, Twilio’s solution for bridging customers to contact center agents, is now… Read More

Lee Martin Gets You To Focus On One Thing Using ThreeJS, HTML and Your Own Face

Maybe you’re more likely to focus on one thing if that thing is your own face. That’s the general philosophy behind Lee Martin’s latest work. He’s battling against our insatiable appetite for internet distraction in hopes that you’ll focus on music, and just music, for a few moments. Lee built out a website for 14-time Grammy Award Winner, Dan Tyminski’s new album, Southern Gothic, that mirrors… Read More