#SIGNALConf Day 2 Recap
We had another packed day at SIGNAL featuring guest interviews, a world’s first, two more product announcements, and a visit from legendary skateboarder Tony Hawk.
So without any further ado, here we go!
The Great Communications Renaissance Needs EVERYONE
Our CEO Jeff Lawson kicked things off reminding us that the greatest thing about a Renaissance is that it brings people from all different fields and walks of life together—creators, magicians, philosophers, builders, scientists and artists.
If yesterday was all about the science, today is about the art.
Twilio.org Brininging Good to Billions
Erin Reilly, Twilio’s Vice President of Social Impact took the stage to share some exciting news about Twilio.org. Twilio.org exists to fuel the communications that give hope, power, and freedom to people around the world. The team set a goal of helping send 1 billion messages for good in 10 years and ...
Introducing the Twilio Champions Program
This year marks 10 years of developers building and creating innovative communications solutions with Twilio. This milestone is a great time to think not so much about the past, but about the future. In the next 10 years, we want to continue to recognize and reward highly engaged members of the developer community.
That's why we're thrilled to announce the Twilio Champions Program.
Who are Champions and what do they do?
Twilio Champions are passionate members of the Twilio developer community. They are knowledgeable about Twilio products and services and share their expertise with others. Champions are building across diverse platforms and creating innovative solutions that have an impact on the businesses and individuals they serve.
This is a year-round program for developers who want to actively engage and serve developers who are building the future of communications. It's our way to recognize and reward developers for their contributions to ...
Announcing the Twilio Super SIM
Today Twilio is excited to announce the Twilio Super SIM, the only SIM you will ever need.
Over the last two years, we've worked with our customers to better understand their connectivity needs as they build and deploy IoT devices around the world. We've jotted down notes, collated requests and arrived at three core requirements. Our customers told us that they wanted a single SIM with a single API that they could deploy anywhere. They wanted a SIM that has access to the largest range of networks possible with smart network selection and the ability to override automatic network selection if required. Finally, they want detailed visibility into how their devices are initializing and maintaining connections to the network for debugging. With these requirements in mind, we set out to build the Super SIM.
What Makes Twilio Super SIM “Super”?
The Twilio Super SIM takes advantage of the Super Network ...
Twilio Narrowband: The First Developer Platform for NB-IoT
Mobile networks have historically followed consumer handset demand: priority has been put on high download speeds and low latency above all else. For a small subset of Machine-to-Machine (M2M) use cases, this also made sense. For the majority of today's M2M use cases, 2G, 3G and LTE were 'good enough'. But for an even larger set of potential use cases, these technologies were too expensive or power-hungry to justify connectivity at all.
Narrowband, or NB-IoT, was designed for the majority of IoT devices don't need a lot of bandwidth, or are insensitive to latency. NB-IoT is optimized for smaller data packets, such as timestamps, GPS coordinates and status updates for a variety of industries, from smart metering to health device monitoring. With the advent of NB-IoT, devices will consume a fraction of the battery power they do with traditional cellular M2M devices, at a fraction of the cost. With the ...
#SIGNALConf Day 1 Recap
We’ve kicked off SIGNAL with a bang and are excited to welcome over 3,000 people to our customer and developer conference at Bill Graham Civic Center in the heart of San Francisco.
We’ve had a big day, and for those of you who weren’t able to make it, or if you were overwhelmed by everything you heard today, here’s a quick recap of our Day 1 Keynote.
The Great Communications Renaissance
Our CEO, Jeff Lawson, kicked off the day reminding us there’s never been a more exciting time for communications because it’s transforming every aspect of human life. We are in the midst of a Great Communications Renaissance which is powered by technology and the disruptors that are building it.
“APIs democratize. They give life to ideas. They liberate the freedom to create.”
Jeff also stressed that the future doesn’t belong to ...
Introducing Twilio Autopilot — A conversational AI platform to build bots that work
- Conversational AI platform to build intelligent bots, IVRs, and Alexa apps.
- Available now in beta.
- Get started with Twilio Autopilot today.
There’s a huge gap between the promise and reality of bots. Bots tend to get stuck in loops and fail to achieve the task at hand. If they do manage to break out of the loop and handoff to agents, they often lose the context of data collected to that point.
Today, developers have to choose between software-as-a-service bot builders focused on particular use cases with limited customizability or, natural language understanding services that are essential but not sufficient to build a complete conversational flow.
Today, we're announcing Twilio Autopilot — a conversational AI platform to build intelligent bots, IVRs, and Alexa apps that work.
Twilio Autopilot is made up of three building blocks:
- A Natural Language Understanding engine that analyzes user intent.
- A Conversational Application Platform to ...
Introducing <Pay>: PCI Compliant over the phone payments
<Pay> lets you capture payments over the phone easily and securely with a set of simple commands and a powerful API platform.
Before <Pay>, building PCI-compliant payments for your business wasn’t quite as simple.
First, you’d have to build PCI-compliant infrastructure that would be audited every year for compliance. Then, you’d build a custom voice interface to prompt customers for payment information, and a system to validate that information. Finally, you’d integrate with a third party to actually process the payment.
<Pay> eliminates these hoops you used to jump through so you can build better payment workflows without the hassle.
<Pay> is a simple, yet powerful API that abstracts into a single line of code all the complexity of capturing payment information over the phone . <Pay> allows Twilio developers to capture end customer credit card information in an intuitive, and PCI-compliant fashion, and then passes ...
A New Era of Contact Center Software is Here: Twilio Flex Now Generally Available 🎉
- Twilio Flex: The fully programmable contact center platform is now generally available.
- What’s New: Easy onboarding, Salesforce and Zendesk connectors, a plugin framework, and more.
- Pricing: We’re introducing flexible pricing options to fit your needs, starting at just $1 per active user hour.
- Get started with Twilio Flex for free!
Since we announced Twilio Flex in March, thousands of you have requested access to the Flex preview program, across industries including financial services, retail, healthcare, travel, media, and technology. We’ve onboarded hundreds of companies into the program and thanks to the close collaboration with, and feedback from, these early users, Flex has evolved into a tried and tested platform that we’re excited to open up to you now.
Today, I couldn’t be more thrilled to announce that Twilio Flex, the first fully programmable contact center platform, is now generally available.
In the past few months ...
Evolving Our Trusted Bounty Program: Twilio Adds Safe Harbor to Bug Bounty
Founded by engineers, Twilio has always sought to cultivate a diverse internal engineering culture while enabling a strong external community. Since its founding 10 years ago, Twilio has provided scalable services and empowered over 2 million developers to build great things on our platform.
Twilio is dedicated to providing our customers with a trusted platform where their data is protected. While we have a skilled security team working hard to accomplish this goal, we have seen the positive effects of crowdsourcing proactive help from external security researchers, spurred on by our bug bounty program, to improve our systems of protection.
Hackers act as “the Internet’s immune system” when they find vulnerabilities and responsibly disclose them to the correct parties before they are maliciously exploited by those with ill intentions. When responsible and seasoned hackers find these issues, all users of the platform benefit. Twilio launched its bounty program in ...
Twilio to Acquire Leading Email API Platform, SendGrid
We started Twilio 10 years ago to democratize communications, giving developers the power to make a phone ring with just a few lines of code. Over the years, we’ve evolved our platform to address nearly every channel that companies use to communicate with their customers, including voice, video, SMS, chat, smart speakers like Alexa, and messaging apps like Facebook Messenger, WhatsApp, and more.
As we continued to add new means of communication, you’ve told us that there has been one missing from our platform -- email. We’ve watched SendGrid on their journey to build the industry’s best cloud-based email delivery platform. They’ve taken the same developer-first approach as we have - building a great API, reducing friction to getting started, focusing on trust and quality and showing developers what's possible with the power of code.
Both Twilio and SendGrid have been hearing from you, our customers, that ...