Just a few years ago, Talkdesk’s only employee was its founder, Tiago Paiva. He was the sales team. He was the customer support team. He was head of engineering. He was also dead sure that Talkdesk would succeed.
The idea for TalkDesk is simple. They let you spin up a cloud based call center, powered by Twilio, in minutes. Instead of buying hardware, dealing with porting and costly upgrades, TalkDesk gives you access to a scalable and reliable cloud based call center instantly.
The idea clicked. In 2011 Tiago won a $10,000 grant as part of the inaugural TwilioFund. The next year he was featured in TechCrunch’s Startup Battlefield. In 2012, he had a small and scrappy team of 3 people with $450,000 of runway. Today, only three years later TalkDesk has over 70 employees and just closed a 15 million dollar seed round of funding.
“After launching at TechCrunch Disrupt in New York in 2012 we have seen incredible growth,” says Tiago. “We increased our revenue 10X year-over-year and have an expanding customer base of over 2,000.”
The success is thanks to a respite Tiago and his team took to solely focus on TalkDesk’s software.
“We spent the first two years after founding Talkdesk developing our product. Our mission was simple,” says Tiago. Now that they’ve graduated from a one man shop, to a serious player in the call center space, Tiago can’t help but look back to the early days. “I was the only salesperson and once I started selling our MVP I knew immediately that we had good product market fit.”
Building the right product for the market also means investing in the tools you need to assemble that product. Tiago’s thankful he chose Twilio to power TalkDesk in the early days of the company. “Twilio has been instrumental in our growth. We leverage Twilio telephony and rely on the platform when we optimize ours” he says.
With the fuel they need to keep growing their business exponentially, TalkDesk is on a mission to bring ready-made call center software to all corners of the market. “I am excited to see what we can accomplish in this next phase,” said Tiago.