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Twilio Partners with Google to Bring AI to the Contact Center


At Twilio, we are experiencing a busy Summer of Flex working with early customers on the road to GA.

Recently, we announced a partnership with Google: Twilio Flex now supports integrations with Google Cloud Contact Center AI APIs to transform the future of customer care.

Flex is a reimagining of what contact centers can be, offering programmability at every layer of the stack. Flex empowers developers to use tools like Google Cloud Contact Center AI, providing teams with the easiest and fastest way to integrate AI into their customer experience.

The Google AI integration took a small team less than three weeks to build out, showcasing the power of Flex’s inherent extensibility. Flex is an application platform that is both ready to deploy to thousands of agents out-of-the-box and fully customizable at every layer of the stack. From UI to routing and workflows to channels using common web frameworks, it’s easy to make Flex yours.

Watch as Twilio’s Al Cook and Patrick Kolencherry live-code Google’s Agent Assist API and Knowledge Base APIs into Flex in front of a packed audience at Google Cloud Next 2018!


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