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  • By Emily Miller
    Building the Next Generation of Crisis Lines: Learnings from our 2020 Grant Round Copy of C04 Blog Text (3).png

    Organizations using Twilio technology and funding reached 1.6 million people with critical support and resources at the height of the COVID-19 pandemic

    Content warning: The following content highlights nonprofit organizations addressing issues of conflict, violence, depression, and suicide. We encourage discretion for readers impacted by these topics.

    At the start of the COVID-19 pandemic, when vaccines weren’t yet available, and shelter-in-place ordinances kept people from leaving their homes, global communities experienced increased spikes in depression, hunger, abuse, financial distress, and other acute personal crises. People impacted were turning to trained specialists at 24/7 crisis lines for support and resources.

    As a result, demand for these critical services increased dramatically. Digital communications via voice, SMS, webchat, video, and WhatsApp hotlines and helplines became a vital bridge to reaching people most severely affected by the pandemic with life-saving support and resources.

    To support organizations serving on the frontlines looking to reach …

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