How to Create a Voice-Based Reservation System in Laravel with Twilio <Pay>
“Please listen carefully, as our menu options have changed.”
It is rare that I find myself memorizing a company’s IVR options. It is much more common for me to repeat "Representative" into the phone and press the 0 key until something works.
As a small business owner, I find most IVRs to be out of touch with reality. While I want to engage my customers 24/7/365, I don’t want to make their lives difficult. I recently had an experience with an airline call center that allowed me to take control of my reservation without ever speaking to a representative.
As a developer and Twilio fan, I began writing pseudo-code in my head of how I could build a simple call center that would not only give my customers a personalized self-service portal, but would also allow for my employees to focus their time on more ...