Twilio Flex with Geolocation
When you run a contact center, sometimes you need to know exactly where in the world your caller is. Perhaps they’re in an emergency situation, maybe their car has broken down, or you might need to deliver something to them. Typically, these calls end up going something like a game of "Where in the World is Carmen Sandiego?”
The caller attempts to poorly describe where they are. They might know a street name or nearby landmark, such as “the McDonald’s in front of the big church.” The agent is then left frantically searching different databases or Google Maps in an attempt to locate the caller. This could go back and forth for minutes, frustrating both caller and agent, and potentially extending the time a person is stuck in a dangerous situation.
The Current Reality
In a recent meeting with a contact centre manager, she advised me that the ...
Eurovision Sweep with Twilio Functions
As an Australian, I never got the buzz about Eurovision. For those of you not familiar, it’s a huge annual televised song contest involving the nations of Europe where each country submits an original song and performs live. But now that I live in London it seems appropriate to be getting excited about my first one since I moved!
My wife came up with the idea of having a Eurovision party, involving a sweep where attendees would be randomly assigned a country, bet a nominal amount, and bring a national dish from that country. The app won’t do the cooking, but it will conveniently provide a link to Wikipedia to provide the details and link to the voting page to see if you are in the money.
She was too busy to sit down and work out a sweep, so I figured, working at Twilio, there must be ...