Personally Identifiable Information Field Descriptions in Twilio Docs for GDPR Compliance
Twilio’s API documentation recently received a new feature: text and symbols to the field descriptions that clarify what is and is not personally identifiable information (PII). We know developers don’t always read privacy policies, but they do read API documentation.
Ensuring appropriate data protection for personal information processed through the Twilio platform is necessarily a shared responsibility between you, our customer, using Twilio’s Platform and Twilio, as the provider of the platform. We are sharing the updated documentation with PII field information as one part of our work on GDPR compliance.
PII Field Information
We know that Twilio’s GDPR compliance is just part of the journey for your application and your company to be compliant with the new regulations. As you use Twilio and make it part of your technology stack, we want to make it as easy as possible for you to comply with GDPR ...
GDPR And EU Data Location Requirements
Twilio often receives questions about the locality of data we process for our customers – where data is being stored depending on where it originates. Businesses all over the world use and trust Twilio, and they interact with their users also everywhere in the world.
In new world of GDPR, the question of “where are you keeping my data” is coming up even more. And, that question, (particularly, if you’re a small shop) may also be getting you down. Maybe you’ve built your app on Twilio’s platform or use other non-European Union based service providers. Maybe your own operations are not based in the EU, but you have lots of EU-based users. Even the spectre that you might have to re-architect your app and invest in new infrastructure in the EU just to make sure EU personal data stays in the EU could feel like an existential threat ...
What You Should do to Protect Your Data on Twilio
- How to make sure you are GDPR-compliant as a Twilio customer.
- Steps to take right now for each of the most relevant areas of the GDPR.
- Data protection practices you need to consider for the future.
What Twilio is doing
In a previous blog post, I looked at what we’re doing inside of Twilio to make us GDPR-compliant. As a product manager, I look at what we’re doing as the start of what you’ll need to do to ensure you’re compliant in time for the deadline. As a company that powers millions of conversations, part of our job is to help you be compliant when using Twilio as your platform.
So as we work on the features, documentation, and processes, what can you do to make sure you’re compliant? And how will you prove it?
Whether your customers include EU businesses or EU residents (and ...
What Twilio is Doing to Protect Your Data
- Five major product requirements for GDPR-Compliance.
- What Twilio is doing about GDPR.
- New data protection features.
You may have already seen Twilio’s blog post series from our Lead Privacy Counsel about the GDPR. These posts cover the legal side of this new regulation, and include such details as “What is the GDPR?” and whether you, Twilio, both, or neither a “controller or processor.” However, you may still be wondering, what exactly is Twilio doing for you? How do you know that you can trust Twilio with your data? Or, if you just aren’t sure what you should be doing yourself, what kinds of things is Twilio doing?
I’m a product manager at Twilio and our product teams are working hard to make sure your use of Twilio will support you becoming GDPR compliant in 2018. There a bunch of work to make us GDPR compliant, but we ...
Introducing Message Vault for accessing final SMS and MMS states
- Get a flat file of message activity for a day—starting with yesterday.
- Vault access is free.
- Available in developer preview.
We’re excited to announce a new feature called Message Vault, which lets you access and download a flat file containing records of all your incoming and outgoing messages. It’s available in developer preview starting today. Using Message Vault, you can now:
- Load a data warehouse with the state of all your messages, so you can query and aggregate on it
- Check the status of messages without going back to the Twilio API
- Archive your usage if you have a regulatory or compliance mandate
If you’ve started using Programmable SMS, you might ask yourself…“What happened to all those messages we sent?”. Or, somebody paying for the messages is going to come and stand behind you, and when you least expect it, ask you that. Either way ...