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Intelligent virtual assistant (IVA): Definition, benefits, and use casesAlvin Lee -
How AI is Transforming Contact CentersAlvin Lee -
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The ROI of AI: How to estimate and measure the ROI of AI investmentsAlvin Lee -
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What is speech analytics and how can it benefit your business?Alvin Lee -
Building smart voice applications: A developer’s guide in Node.jsAlvin Lee -
What is conversational marketing?Alvin Lee Ravleen Kaur