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2025 State of Customer Engagement Report

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
Phone Numbers
Toll-free
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Short Codes
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Flex

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Verify
Lookup

Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
IVR
Contact center
Customer data management

Developers
Data Engineering
Marketing
Product
Customer Experience

Financial services
Healthcare
Retail
Nonprofit
Hospitality
eCommerce
Public sector
Education

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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
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Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
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Diversity
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Twilio.org
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

Woman sitting in a wooden chair using a smartphone with plants in the background.

2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Becky Teper

BT

Twilion

Becky Teper

How Twilio is Innovating for Omnichannel Messaging

Becky Teper
The Twilio Content Template Builder is Now Generally Available

Becky Teper
Scaling your Messaging Strategy with the WhatsApp Business Platform: Part 1

Becky Teper
Scaling Your Messaging Strategy with the WhatsApp Business Platform: Part 2

Becky Teper
Twilio Content API and Content Editor are Now in Public Beta

Becky Teper
MMS is Now Generally Available in Australia

Becky Teper
How to Create Ads that Click to WhatsApp

Becky Teper Otavio Dalarossa
What's New with the WhatsApp Business Platform with Twilio

Becky Teper
WhatsApp Business Platform vs. WhatsApp Business App: Which is Right for You?

Becky Teper

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