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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
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Flex

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Verification and identity
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Cross-sell and upsell
Optimize ad spend
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Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Becky Teper

Personalizing Customer Engagements with the WhatsApp Business Platform

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Maureen Jann Becky Teper
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