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Flex Boost: Shopify's Advice on Operating a 100% Remote Contact CenterLenore Files Chris Wilson -
Build and Test a Patient Appointment Scheduling Agent with Twilio and BluejayDeepti Naidu Rohan Vasishth -
Script Adherence Using Real-time Conversation Intelligence with Twilio FlexCurtis Swartzentruber Ruma Nair -
Build a Voice and SMS AI Agent with Twilio Agent Connect and Microsoft AzurePaul Kamp -
The Art of Teaching Algorithms to Listen: What’s New in Conversation RelayJason Spulak -
Unlocking super agents with the power of data & AIRavleen Kaur