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2025 State of Customer Engagement Report

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
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Flex

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Lookup

Conversational AI
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
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Cross-sell and upsell
Optimize ad spend
Support and sales
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Developers
Data Engineering
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Product
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Financial services
Healthcare
Retail
Nonprofit
Hospitality
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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
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Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
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Twilio.org
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

Woman sitting in a wooden chair using a smartphone with plants in the background.

2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Ricardo Bangueses

Twilion

Ricardo Bangueses

Integrate Twilio Flex and Microsoft Dynamics 365 with Zing

Jordan Edmunds Ricardo Bangueses
Integrate Twilio ConversationRelay with Twilio Flex for Contextual Escalations

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Mastering Twilio's One-Click Dialogflow CX Integration

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Integrating Twilio Flex and HubSpot CRM

Ricardo Bangueses
Transfer Calls Back to Your IVR from Flex

Bruno Kilian

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