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2026 Gartner® Magic Quadrant™ for CPaaS¹

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Twilio Platform Next gen
Built for engagement in the agentic era. Twilio connects communication channels, customer context, and AI on one flexible platform.

Conversation Memory New
Build a persistent memory of customer interactions
Conversation Orchestrator New
Keep conversations connected across channels
Conversation Intelligence
Extract context from real-time conversations
Conversation Relay
Build advanced voice AI for natural conversations
Conversations

Messaging
SMS
WhatsApp
RCS
Voice
SIP Trunking
Email
SMTP Service
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10DLC
Short Codes
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Flex
Communications

Verify
Lookup
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Protocols
Unify
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See all products

See Twilio’s latest innovations and CDP integrations

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
AI agent productivity
IVR
Contact center
Customer data management

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Data Engineering
Marketing
Product
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Healthcare
Retail
Nonprofit
Hospitality
Ecommerce
Public sector
Education

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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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Real-time customer data
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2026 Gartner® Magic Quadrant™ for CPaaS¹

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

Read now

¹Gartner®, Magic Quadrant™ for Communications Platform as a Service, By Lisa Unden-Farboud et. al, May 18, 2026

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Twilio Talks: The New Era of Conversations

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