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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

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Twilio Talks: Scaling Customer Engagement with Contextual Data and AI

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
RCS
WhatsApp
Conversations API
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
Phone Numbers
Toll-free
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Short Codes
Video API
Flex

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Unify
Profiles Sync
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Journeys
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Verify
Lookup

Conversational AI
ConversationRelay
Conversational Intelligence

See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
AI agent productivity
IVR
Contact center
Customer data management

Developers
Data Engineering
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Product
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Financial services
Healthcare
Retail
Nonprofit
Hospitality
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Public sector
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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
Privacy and security
Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
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Twilio.org
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Smiling woman with curly hair sits on a couch, looking at her phone.

Smiling woman with curly hair sits on a couch, looking at her phone.

Twilio Talks: Scaling Customer Engagement with Contextual Data and AI

See how Twilio helps orchestrate smarter conversations across every channel.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Will McKenzie

WM

Twilion

Will McKenzie

Creating personalized e-commerce experiences with Bloomreach

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Braze: expanding the reach of customer engagement for impactful results

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Self-Service KYC and User Authentication and Identity with Twilio Trust Hub

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Abby Ford

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