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In Episode 3, we sit down with Matthew Blakemore—AI Leadership & AI Strategy Lecturer and key contributor to the EU AI Office's General-Purpose AI Code of Practice.

Ever been bounced between customer support channels and had to explain your issue three different times? Matthew walks us through how to master omnichannel orchestration—connecting scattered channels and preserving context so conversations flow seamlessly across SMS, Voice, RCS, and WhatsApp.

About the guest speaker

Named one of 2025’s Top 100 Influential People in tech, Mathew Blakemore is the CEO of AI Caramba! and Programme Director at Mindstone. From co-authoring the ISO/IEC AI Data Lifecycle Standard to shaping the EU AI Office’s General-Purpose AI Code of Practice and advising Innovate UK’s £100M BridgeAI Programme, Mathew specialises in bridging the gap between heavy AI regulation and real-world enterprise execution.