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To close out the season, we’re joined by Scott Seaborn—a leading digital transformation and AI strategist who helps global brands modernise their customer experience.

As AI agents start talking directly to other AI agents, how do you protect your brand identity, keep human oversight, and maintain the customer’s fundamental right to phone support? Scott breaks down how to prepare for this machine-to-machine era without losing the human touch.

About the guest speaker

Scott Seaborn is a digital transformation and AI strategist who helps global organisations modernise customer experience and drive innovation. Focusing on the intersection of data, technology, and organisational change, he specialises in guiding enterprises through the shift toward AI-driven workflows, machine-to-machine interactions, and human-centered strategy.