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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
RCS
WhatsApp
Conversations API
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
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Toll-free
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Short Codes
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Flex

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Conversational AI
ConversationRelay
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See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
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Lead alerts
Mass texting
Marketing and promotions
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Cross-sell and upsell
Optimize ad spend
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Retail
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Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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Real-time customer data
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Smiling woman with curly hair sits on a couch, looking at her phone.

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Twilio Talks: Scaling Customer Engagement with Contextual Data and AI

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