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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
Customer Data

Messaging
SMS
RCS
WhatsApp
Conversations API
Voice
SIP Trunking
Email API
SMTP Service
Marketing Campaigns
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex

Connections
Warehouses
Reverse ETL
Functions
Protocols
Unify
Profiles Sync
Unified Profiles
Engage
Audiences
Journeys
Intelligence
Predictions
Recommendations
Data Observability

Verify
Lookup

Conversational AI
ConversationRelay
Conversational Intelligence

See all products

See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
AI agent productivity
IVR
Contact center
Customer data management

Developers
Data Engineering
Marketing
Product
Customer Experience

Financial services
Healthcare
Retail
Nonprofit
Hospitality
Ecommerce
Public sector
Education

Enterprise
Startup

See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
Customer stories

One platform
Privacy and security
Built for builders
Enterprise scale
Extensible by design
Real-time customer data
Artificial intelligence
Infrastructure

About us
Values
Diversity
Careers
Twilio.org
Investor relations
Press and media
Events

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Smiling woman with curly hair sits on a couch, looking at her phone.

Smiling woman with curly hair sits on a couch, looking at her phone.

Twilio Talks: Scaling Customer Engagement with Contextual Data and AI

See how Twilio helps orchestrate smarter conversations across every channel.

All Pricing
Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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CueVox wins Twilio "Anything Goes, With a Twist!" Developer Contest

John Sheehan
New Twilio Developer Contest: Twilio + PayPalX (Ends October 31st)

John Sheehan
SingSend Wins Twilio 'Play' Developer Contest

John Sheehan
John Britton Presenting OpenVBX virtual phone system at New York Tech Meetup

Danielle Morrill
New Developer Contest: Anything Goes, With a Twist! (Ends 10/17)

Twilio
Twilio Meetup NYC Recap – Twitio.tw

John Britton
Announcing Twilio Fund: $250,000 for Twilio Powered Startups

Danielle Morrill
Startup Weekend Twin Cities: A Overwhelming Success

John Sheehan
Guest Post: Albert Wenger on the Union Square Ventures Contest

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