New real-time assist features available for Agent Copilot (public beta)

New real-time assist features for Agent Copilot are now available in Flex. As agents interact with customers in their contact center, Agent Copilot can now automatically suggest responses to agents to save time. 

Agents can also search questions in Agent Copilot, which uses uploaded knowledge sources, such as help center articles, to find relevant answers. Admins can choose which sources to upload in Console, or developers can use the new Knowledge API to upload sources programmatically.

To learn more about Agent Copilot, see Agent Copilot for administrators.