Twilio Profiles widgets are now available in Studio

Twilio Studio now includes two widgets for working with Twilio Profiles directly from a flow: Resolve Profile and Create or Update Profile.

Together they allow your Studio flow to recognize a returning customer and act on what you know about them: greet them by name, route on a saved language preference or loyalty tier, or write back what you learn to their profile so it's there for next time.

• Resolve Profile looks up a profile by a channel identifier such as a phone number or email address, or fetches one directly by Profile ID. Traits come back as flow variables you can route, personalize, or branch on.

• Create or Update Profile creates a new profile or writes trait values to an existing one, so information collected during a flow, like a language preference or an account number, is available for future interactions.

Both widgets are available now from the new Twilio Console and the Studio REST API. To learn more, see the Resolve Profile widget and Create or Update Profile widget documentation.