Product changelog and announcements

Starting October 5, 2026, paid support customers can reach Twilio through live chat for help with Segment and all Twilio platform applications and products.

TaskRouter and Studio are now available in Public Beta in Twilio's Ireland (IE1) Region, giving you EU data residency and control over where your contact center routing and workflow automation data lives.

Twilio Studio now includes two widgets for working with Twilio Profiles directly from a flow: Resolve Profile and Create or Update Profile.

Studio and TaskRouter are now available in Private Beta in Twilio's Ireland (IE1) region. With this release, your application's Studio and TaskRouter data is processed and stored in IE1, providing EU data residency and control over where your contact center routing and workflow automation data lives.

You can learn more on Studio and TaskRouter as well as other Regional products on our Regional product and feature availability page. To request Private Beta access, contact your account team.

Studio now includes the Resume Conversation (classic) widget, which allows outbound Studio flows to connect to an existing conversation in Twilio Conversations (classic). This widget fetches an existing Conversation, lists its participants, and configures Studio to continue the flow when inbound messages are received.

Note that this widget is designed for REST API triggered flows. Only one Conversation can exist per execution.

For more information, see our Resume Conversation (classic) widget docs.

Twilio Studio now natively supports RCS (rich communication services) for both outbound and incoming message flows. This means you can now build and automate rich, branded, and interactive messaging experiences directly within Studio, leveraging all the benefits of RCS—such as rich media, card crousels, and webviews—without the need for workarounds or custom integrations.

For configuration details and best practices, see our documentation:

• Get started with RCS messaging

• Use RCS messaging with Studio

Studio now includes the Start Conversation (classic) widget, which enables Studio flows to initiate a two-way conversation in Twilio Conversations (classic) without requiring custom code or direct API calls. This widget creates a Conversation with a single participant and configures Studio to continue the flow when inbound messages are received.

Note that this widget is only for outbound/REST API triggered flows. Inbound flows already support Twilio Conversations (classic) without the Start Conversation (classic) widget.

For more information, see our Start Conversation (classic) widget docs.

Studio now includes a ConversationRelay widget that allows you to connect live voice calls directly to a WebSocket server (that you provide) using Twilio ConversationRelay.

This widget:

• Exposes ConversationRelay configuration options

• Supports custom parameters and voice controls

• Provides Success and Failed transitions for orchestrating session outcomes within Studio flows

For more information, see our ConversationRelay widget docs. 

We’re introducing a refreshed, easier-to-use Studio canvas in public beta. This update offers a snappier building experience and an updated design with zero impact on your existing flow logic.

What’s new

• High-performance interactions: The new canvas is built for speed, delivering smooth panning, zooming, and dragging especially for workflows with hundreds of widgets.

• Modernized look and feel: We've overhauled the visual interface to align with modern Twilio UX standards, featuring updated node styling, improved spacing, and cleaner typography.

• Safe, side-by-side testing: Explore the new UI with total confidence. This update maintains full feature parity with the classic canvas, ensuring your widgets and flow logic work exactly as they did before.

How to opt in

Ready to try it out? You’ll find a banner at the top of your Studio page with an option to Try Studio’s new canvas. Turning on this option enables the new canvas experience just for you, without affecting the view for the rest of your team. If you need to switch back at any time, turn off the new canvas option at the top of the page to return to the classic canvas.

Feedback

We want to hear from you! Please help us shape the future of Studio by sharing your thoughts about the updated Studio canvas.

You can now search for Studio flows by friendly name when selecting a flow from a menu. Search results are limited to the most recent 1,000 Studio flows within a flow menu.

The Studio Flows page now supports searching using a friendly name within the current page of flows. The default page size has been increased to 1,000 flows.