Product changelog and announcements

A WhatsApp Sender’s current status, messaging limit, and quality rating can now be viewed in the Twilio Console on the WhatsApp senders page.

As of Monday September 18th, the Reassigned Number package within the Lookup API is now available in Public Beta!

Reassigned Number allows you to Query the Lookup API with a phone number and the date you last verified consent to contact that user, and we will tell you whether the phone number has been reassigned to a new user since that date. Successfully querying this API prior to contacting a user grants you Safe Harbor from TCPA Violation Fees imposed by the FCC.

Additional Documentaion on this feature can be found here.

All unregistered messages bound for the U.S. from +1 10DLC numbers are blocked starting September 1st., 2023. Please register your +1 10DLC numbers as soon as possible to be able to send messages to the U.S.

Twilio previously announced the enforcement of HTTP authentication for Programmable Voice and Programmable Messaging media on new accounts on 31 July, 2023. We’ve made the decision to roll-out these changes more gradually, so the initial scope and timeline has been adjusted.

We are thrilled to announce that customers registering Brands and Campaigns for A2P Messaging can now set up subscriptions to events, which will notify when Brand or Campaign’s status changes. This setup and subscription is through Event Streams.

This new feature is designed to streamline your A2P registerations, making it easier than ever to manage your Brands and Campaigns. 

For more information on how to set up Event Streams and subscribe to notifications, be sure to check out our code samples and API guidelines in Twilio docs. 

Error codes for campaign reviews are now available on the Console. With this latest update, customers can view the reason for campaign rejection with an error code and description directly within the Console and through the US App to Person (A2P) Campaign Resource.

For a detailed list of all error codes please visit Twilio Error and Warning Dictionary. To learn more about these error codes, please read the Twilio support article.

Twilio’s self-service Toll-Free verification tooling is now in Public Beta. Customers who are looking to submit toll-free phone numbers for verification can now do so directly within Messaging Compliance API or Twilio Console without going through Support or Sales.

With Toll-Free verification tooling, you can:

• Submit a new US or Canadian toll-free phone number for verification
• Utilize customer profiles for a Toll-Free verification that were created in other compliance programs like A2P 10DLC, Shaken/Stir, etc
• Get a list of toll-free verification records, including status and rejection reason (if rejected). Historical verifications submitted manually through CSV process are available for most toll-free numbers.
• Re-submit a rejected verification (if rejection type is allowed to resubmit)
• Subscribe to Event Stream’s webhook for toll-free verification events

Learn more about Toll-Free verification with Twilio docs:

• Messaging Compliance API documentation
• Toll-Free Verification within Twilio Console
• Toll-Free Message Verification overview
• Required Information for Toll-Free verification
• Toll-Free Verification for ISVs
• Information and best practices for using Toll-Free SMS and MMS in the US and Canada
• Forbidden Message Categories for SMS and MMS in the US and Canada
• What are the differences between long codes (A2P 10DLC), short codes, and Toll-Free numbers for messaging to US/Canada?”

Please register your +1 10DLC numbers as soon as possible to avoid impact to your traffic

Requiring HTTP authentication for stored media is now considered industry best practice, and it will be enforced by Twilio. Effective July 31, 2023, Twilio will enforce HTTP Basic Authentication for Programmable Voice and Programmable Messaging Media.

Twilio has released error codes for campaign review process. With this latest update, customers can easily identify the reason for campaign rejection with an error code and description through US App to Person (A2P) Campaign Resource. For a detailed list of all error codes please visit Twilio Error and Warning Dictionary.

To learn more about these error codes, please read the Twilio support article. Additionally, be sure to check out our code samples and API guidelines in Twilio docs. We hope that these updates will help make your messaging experience with Twilio even smoother!