Product changelog and announcements

WhatsApp typing indicators are now supported on Twilio. Create typing indicators to signal to WhatsApp users that a response is being prepared. This improves user experience by reducing perceived wait times. Use typing indicators for responses that might take longer than a few seconds to generate.

To learn more about typing indicators on WhatsApp and how to send them, see our docs here.

Twilio SendGrid now requires HTTPS for all new Event Webhook configurations. Existing HTTP webhooks must be updated to HTTPS by February 11, 2026 to continue receiving event data.

We have added support for automatically detecting the language spoken by the user or sent via a text token for ConversationRelay.

We have added support for SSML tags to ConversationRelay to provide the pronunciation of a word or an acronym, specify where pauses should be, or increase or decrease the speed of spoken text.

Compliance Toolkit now suppports U.S. state-specific quiet hours, automatically rescheduling non-essential messages sent during select time windows to help you stay compliant with specific state regulations.

This release covers select quiet hour restrictions in the following states: Alabama, Connecticut, Florida, Louisiana, Maryland, Mississippi, Oklahoma, Tennessee, Texas, and Washington.

Learn more and see how to enable it in our docs here.

We have added support of adding a TwiML App directly to a Conference via the Conferences Participants subresource.

Conversational Intelligence Public Key Encryption is now available to Twilio Enterprise Edition and Twilio Security Edition customers.

With this feature, you can ensure your Conversational Intelligence Transcripts and Language Operator Results are encrypted using your own public key, at the moment they are generated. Only you, the private key holder, can access the decrypted content.

You now have even greater control over your customers’ sensitive conversation data and operator insights, helping you to meet the highest security standards.

To learn more check out how to encrypt Conversational Intelligence Transcripts & Operator Results.

As of October 1, 2025 the Lookup Bulk is in Private Beta!

The Lookup Bulk API is now in Private Beta. Submit a file containing a list of phone numbers to run high-volume lookups in a single request, ideal for one-time or recurring contact list scrubs.

To request access, contact Twilio Sales for more information.

Twilio Frontline was built to help customer-facing teams stay connected on the go, whether that meant real estate agents closing deals from the field or healthcare workers checking in on patients. But as customer needs evolved, it became clear that a one-size-fits-all mobile solution couldn’t keep up with the demand for flexibility, deep integration, and control.

Frontline entered End of Sale on February 9, 2023, and since then, we’ve focused on helping teams transition to solutions that better fit their unique workflows. Building on that direction, we’re now officially retiring the product on September 30, 2026. The app will remain available to existing customers through that time, but is no longer under active development.

What customers can do next

We recommend taking a look at Twilio Flex for customizable contact center workflows, or one of these mobile-first partners:

• SpokePhone: Our preferred partner for most mobile-first use cases like sales, service, and field teams. SpokePhone has deep integration with the Twilio platform, supports Voice and all Conversations channels, offers robust call routing, transfers, and analytics, and works seamlessly alongside Flex deployments.

• Quo (previously OpenPhone): Best for teams that only need Voice, SMS, and MMS. Features include a collaborative team inbox, AI-powered call transcription and summaries, voicemail transcription, and automated SMS replies for faster customer response.

• Fastcall: Ideal for Salesforce-centric teams. Provides deep integration with Salesforce tools, supports Voice, SMS/MMS, and additional channels like WhatsApp, and includes AI-based conversational insights.

For support navigating options or finding the right fit, customers can connect with their Twilio Account Team or reach out to Sales.

Twilio is grateful for everything customers have built with Frontline, and is here to support thoughtful, seamless transitions as teams plan what’s next.

Here’s to what gets built next,

–Team Twilio