Product changelog and announcements

The retention policy on Functions and Assets is being updated.

Functions without any Function Versions and older than 7 days will be deleted.

Assets without any Asset Versions that are older than 7 days will also be deleted.

Function Versions and Asset Versions older than 7 days and not part of an active deployment will be deleted.

Builds that have been inactive/not deployed for 7 days will be deleted.

This policy will not impact any active deployments at any point. This policy will only apply to users using the API, Serverless Toolkit or the new UI editor. If you are using Assets just for Flex Plugins there should be no implications for you. This policy does not apply to Functions(Classic) and Assets(Classic).

There is no action required on your side but please be aware that if you are using the Serverless API or Serverless Toolkit to roll back your deployments to previous Builds, you'll no longer be able to roll back to any builds older than 7 days. If you need to keep track of older versions of your files and code, we recommend using a dedicated version control system such as git together with the Serverless Toolkit or API.

This new policy will come into effect on September 15, 2022. You can read more about this deletion policy here.

Twilio Inbound Processing Region API is now available for use. This API allows customers to select the destination Region for inbound calls to their Twilio phone numbers, SIP Trunks, or SIP Domains.

For more information, see the Inbound Processing Region Documentation

Twilio Flex’s Agent Desktop has been tested in Microsoft Edge, which can now be used as a supported browser for Flex UI versions 1.31.2 and above.

For more information, see the Flex UI Requirements page.

TaskRouter now emits events for Workspace, Workflow, and Activity resources upon create, update, and delete operations.

For more detailed information please refer to the Events
Reference documentation.

You can now update your existing Fleets’ data limits. This allows you to easily increase or decrease the data limit for your SIMs. Previously, you had to create a new Fleet and move your SIMs to the new Fleet to give them a new data limit. You can update an existing Fleet’s data limit in Console or via the /Fleets API.

Twilio SendGrid will no longer support SendGrid for New Relic and the related integration features after August 30, 2022.

.Effective August 30, 2022, Twilio SendGrid will remove New Relic integrations and dashboard. On this date, you will no longer be able to access the New Relic dashboard to view your email statistics and visualizations. This data is already available through SendGrid’s Deliverability Insights dashboard, which includes bounce and block classifications.

If you use New Relic integrations to review your email program metrics, please use Deliverability Insights for a streamlined, in-app view of your email delivery performance over time.

If you don’t use New Relic integrations, no action is required; this removal does not affect your ability to send mail.

We're excited to announce that Twilio Frontline's web interface is now available in Public Beta. Your employees can now communicate with your customers wherever they are, whether that's at their desk, or on the go.

Frontline's web client layers seamlessly on to our existing mobile apps (available on iOS and Android), and no additional development effort is required. You can learn more from our blog, or log in now with any existing Frontline account at https://frontline.twilio.com.

Twilio Verify has released Automatic SMS Fraud Detection to help you combat fraud and improve your SMS OTP conversion rate. This feature works automatically at no additional cost.

• Read our blog about how it has already helped some customers reduce their daily spend by as much as 35% and doubled their conversion rate in certain countries.
• Check out our docs for feature details.
• Request a consultation to have it enabled for you.

Twilio customers sending messages via US A2P 10DLC can now log into Twilio Console - Trust Hub - A2P Messaging to check whether they have been incurring penalty fees from sending unregistered message segments.