The Leading Engagement Awards
Seamless Authentication
Honoring companies who are all around champions in delivering secure interactions.
Smart Engagement
Recognizing companies who leverage data and AI to make interactions with their customers more impactful.
Orchestration
Acknowledging companies who have mastered engaging with their customers across channels.
Optimization
For companies who have increased the efficiency and productivity of their customer-facing teams.
Trust at Scale
Celebrating companies who have scaled their business globally while prioritizing compliance, security, and data privacy.
2025 award winners
Excellence in Engagement
Rocket Mortgage, the nation’s largest mortgage lender, leverages Twilio’s Programmable Voice, SMS and Twilio Segment’s Customer Data Platform (CDP) to help optimize client communication.
Excellence in Trust
CLEAR, the secure identity platform, leverages Twilio’s Verify and Lookup APIs as an additional layer of their comprehensive identity solution.
Excellence in Communication
Best Buy adopted Twilio’s Flex and Programmable Voice platform to incorporate voice, chat and video for an enhanced customer and agent experience in its Virtual Store and Customer Care programs for customers shopping or looking for support through BestBuy.com or the Best Buy app.
Excellence in Optimization
Zillow, the most visited real estate website in the United States, uses Twilio’s solutions to power their "Connections" platform, which allows real estate agents to communicate with prospective buyers via voice, SMS, and TaskRouter, a skills-based routing system for contact centers.
Excellence in Data & AI
Vineyard Vines, the lifestyle apparel brand best known for its smiling pink whale logo, uses Twilio Segment for personalized customer journeys, paid media targeting, and email campaigns.
2025 Finalists
Frequently asked questions
The Excellence in Engagement Awards Program recognizes innovative organizations that are reimagining the way they engage with their customers.
We encourage Twilio customers, partners, and employees to submit organizations using Twilio and embodying one or more of the five award categories.
Finalists and Winners will be chosen and voted upon by a panel consisting of three members from Twilio’s leadership team. Finalists will be notified early next year and winners will be announced at the end of April.
Yes. Organizations are welcome to enter into all five categories if they align with the criteria.
Winners will be announced via a press release and recognized on this page, as well as various social channels. Winners will also be recognized at SIGNAL and their story will be featured throughout the event.
Yes, we encourage nominations of companies across NAMER, EMEA, LATAM, and APJ.