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Excellence in Engagement Awards

We are celebrating innovative organizations that are reimagining the way they engage with their customers. Do you know of an organization delivering amazing engagement? If so, we encourage you to submit a nomination by 10/23.

Excellence in Engagement: The Leading Engagement Awards

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A bullseye target icon with a red center and the number one

Excellence in Engagement

Honoring companies who are all around champions in delivering personalized engagement at scale.

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Icon of a globe with a shield and checkmark, surrounded by a circle.

Excellence in Trust at Scale

Recognizing companies that set the standard for global reliability, with identity, governance, and observability built-in across channels.

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Circular icon featuring a large white star and two smaller stars on a dark blue background.

Excellence in Simplified Complexity

Showcasing companies with an open, builder-first ecosystem that make integration, onboarding, and orchestration easy.

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Two speech bubbles, one red and one white, within a dark blue circle.

Excellence in Connected Experiences

Acknowledging companies unifying customer context in real time so no conversation ever starts from zero.

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Previous Winners

2026

2026 Excellence in Connected Experiences Winner

Rivian, an American automotive technology company that develops and builds category-defining electric vehicles, adopted Twilio Flex to unify its strategy across voice, messaging, and digital channels for Customer Support, Sales and Insurance. 

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Woman in a blue blazer speaking on a stage with a large Rivian logo in the background.

2025

2025 Excellence in Engagement Winner

Rocket Mortgage, the nation’s largest mortgage lender, leverages Twilio’s Programmable Voice, SMS and Twilio Segment’s Customer Data Platform (CDP) to help optimize client communication.

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Man smiling as he walks onto the stage during a technology conference.
Man smiling as he walks onto the stage during a technology conference.

Frequently asked questions

The Excellence in Engagement Awards Program recognizes innovative organizations that are reimagining the way they engage with their customers.

We encourage Twilio customers, partners, and employees to submit organizations using Twilio and embodying one or more of the four award categories.

Finalists and Winners will be chosen and voted upon by a panel consisting of three members from Twilio’s leadership team. Finalists will be notified early next year and winners will be announced at the end of March.

Yes. Organizations are welcome to enter into all four categories if they align with the criteria.

Winners will be announced via a press release and recognized on this page, as well as various social channels. Winners will also be recognized at SIGNAL and their story will be featured throughout the event.

Yes, we encourage nominations of companies across NAMER, EMEA, LATAM, and APJ.