Guide
[New IDC Report] Delivering Secure, Seamless Public Sector Digital Services
Download the latest IDC research, sponsored by Twilio, to learn how leading government and education organizations are balancing security and citizen experience across channels.
Public sector organizations are under increasing pressure to modernize digital services—without compromising trust, security, or accessibility.
This new IDC spotlight report, authored by Ruthbea Yesner, Vice President of Government Insights, Education and Smart Cities, reveals how governments, educational institutions, and nonprofits are overcoming this challenge.
“Public sector institutions want bureaucracy to be invisible—and that means designing secure interactions that feel simple and human.”
— Ruthbea Yesner, IDC
Drawing on global data and expert analysis, the report explores how organizations are:
- Embedding trust and security into every citizen interaction
- Streamlining communication workflows across voice, SMS, and digital channels
- Investing in identity verification and fraud prevention—without adding friction
Whether you're managing digital transformation in a city agency, higher education institution, or federal program, this report offers actionable insights to guide your strategy.
