Podcasts

Rewiring Financial Engagement: How DailyPay Connects with Millions in Real Time

In this episode of Builders Wanted, we sit down with Dar Miranda, VP of Customer Engagement at DailyPay, to delve into the innovative strategies behind real-time financial management for workers. Explore how financial stress can impact employee engagement, the potential shift towards employee-centric pay models, and the bold moves DailyPay is making to transform traditional payroll systems.

The Intersection of AI, Trust, and Consumer Experience in Financial Services

In this episode, Tarun Dadoo, VP of Products & Delivery at Discover Financial Services, discusses the delicate balance between privacy and personalized consumer experiences, the implementation of composable CDPs, and the complex interplay between good data and consumer trust.

Better Customer Engagement Starts with Better Messaging

In this episode, Des Cahill, CMO at Tipalti, discusses the importance of foundational experiences and adapting to different company environments, crafting a solid messaging framework, and the evolving role of content marketing in the age of generative AI.

Process-First = Customer-First

In this episode, Gino Palozzi, Chief Marketing Officer at DailyPay, discusses process over technology, who should be setting AI guidelines, and why B2B is becoming more like B2C.

J.P. Morgan Chase’s Dr. Tiffany Perkins-Munn: Self-Service, Digital Transformation, and Omnichannel Customer Service

In this episode of Twilio's Builders Wanted podcast, Dr. Tiffany Perkins-Munn, Head of Marketing Data & Analytics at J.P. Morgan Chase, discusses opportunities in AI, the power of self-service tools, and improving customer experience through social media.

ING’s Matteo Pomoni: Identifying Key Moments of Truth in Customer Data

In this episode of Twilio's Builders Wanted podcast, Matteo Pomoni, Global Head of Retail Daily Banking and Funds Entrusted at ING, discusses do’s and don’ts of customer obsession, coping with channel competition, and key moments of truth in data.

Good Data, Better Marketing - Improving Customer Engagement in Real Estate Through Digitization

In this episode, David Marine, Chief Marketing Officer at Coldwell Banker expands on digitizing the real estate experience, tools for sellers, and ensuring tactics are adaptable across local markets.

Good Data, Better Marketing - The Connected Customer Journey Starts with Behavioral Insights

In this episode, Erin Pryor, Executive Vice President, Chief Marketing Officer and Client Experience at First Horizon Bank, shares how in an industry rich with data, building connected customer experiences online and offline is essential to setting a brand apart.