Country Summary

Country nameRussia
ISO codeRU
RegionEurope
Mobile country code250
Dialing code+7
Major carriersMTS, Beeline, Tele2, Sotovaja Svjaz MOTIV, MegaFon

Guidelines

Two-way SMS supported No
Number portability availableYes
Twilio concatenated message supportYes
Message length160 characters
Twilio MMS supportConverted to SMS with embedded URL
Sending SMS to landline numbersYou cannot send SMS to a landline destination number: the Twilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.
Compliance considerations

Mobile operators in Russia are continuously improving their firewalls and routes that use Numeric, short code, and generic Alphanumweix Sender IDs may be blocked or filtered. To avoid this risk and to ensure optimal delivery, we recommend you opt for pre-registered Alphanumeric Sender IDs. Alphanumeric Sender ID registration comes with a recurring charge of US$230 per month. Please contact your account manager or Twilio customer support for more details.

Twilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices:

  1. Get opt-in consent from each end user before sending any communication to them, particular for marketing or other non-essential communications.
  2. Only communicate during an end user's daytime hours unless it is urgent.
  3. SMS campaigns should support HELP/STOP messages, and similar messages, in the end user's local language.
  4. Do not contact end users on do-not-call or do-not-disturb registries.

Phone Numbers & Sender ID

AlphanumericLong CodeShort Code
Pre-registrationDynamicDomesticInternational
Operator network capabilitySupportedNot SupportedNot Supported --- Not Supported
Twilio supportedSupportedNot SupportedSupported --- Not Supported
Sender ID preservedYesNoNo --- ---
Provisioning time3 weeks------------
UCS-2 support---------------
Use case restrictions

Content related to gambling may be blocked by operators. Some international and marketing traffic may also be blocked.

Alphanumeric Sender ID is only supported through pre-registration.

Content related to gambling may be blocked by operators. Some international and marketing traffic may also be blocked.

Numeric Sender IDs will be overwritten with generic Alphanumeric Sender IDs with a best effort delivery.

---
---
Best practices

On receiving your registration request, the Sender ID team will ask you to upload your business registration certificate. This is a legal document issued by the government or a government-related body  that legitimizes the formation of a company or corporation.

To maximize message delivery rates and preserve Sender IDs, we recommend you pre-register Sender IDs. 

You may use a global SMS-capable number to reach mobile phones in Russia; however the Sender ID will not be preserved.

---
---
Alphanumeric - Pre-registration
Operator network capabilitySupported
Twilio supportedSupported
Sender ID preservedYes
Provisioning time3 weeks
UCS-2 support---
Use case restrictions

Content related to gambling may be blocked by operators. Some international and marketing traffic may also be blocked.

Best practices

On receiving your registration request, the Sender ID team will ask you to upload your business registration certificate. This is a legal document issued by the government or a government-related body  that legitimizes the formation of a company or corporation.

Alphanumeric - Dynamic
Operator network capabilityNot Supported
Twilio supportedNot Supported
Sender ID preservedNo
Provisioning time---
UCS-2 support---
Use case restrictions

Alphanumeric Sender ID is only supported through pre-registration.

Content related to gambling may be blocked by operators. Some international and marketing traffic may also be blocked.

Best practices

To maximize message delivery rates and preserve Sender IDs, we recommend you pre-register Sender IDs. 

Long Code - Domestic
Operator network capabilityNot Supported
Twilio supportedSupported
Sender ID preservedNo
Provisioning time---
UCS-2 support---
Use case restrictions

Numeric Sender IDs will be overwritten with generic Alphanumeric Sender IDs with a best effort delivery.

Best practices

You may use a global SMS-capable number to reach mobile phones in Russia; however the Sender ID will not be preserved.

Long Code - International
Operator network capability ---
Twilio supported ---
Sender ID preserved ---
Provisioning time---
UCS-2 support---
Use case restrictions
---
Best practices
---
Short Code
Operator network capabilityNot Supported
Twilio supportedNot Supported
Sender ID preserved---
Provisioning time---
UCS-2 support---
Use case restrictions
---
Best practices
---

For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Twilio's platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Twilio and its customers, and do not constitute legal advice. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice.