Facebook Messenger for business Beta

Facebook Messenger for business, built to scale

Reach and support customers on Facebook Messenger. For speed to market and scale, build with the Conversations API.

Facebook Messenger + Twilio

Boost sales and support with Facebook Messenger

Facebook Messenger lets you reach people where they spend time. The Conversations API enables conversational commerce and customer support across channels, all backed by industry-leading scalability.

APIs


Twilio Facebook Messenger logo

Reach billions globally with one flexible API

Conversations API

Drive engagement with cross-channel messaging that includes participant management and archived messages for Facebook Messenger, Google’s Business Messages, SMS, MMS, WhatsApp, and conversational chat.

Use cases


Chat bubble with heart symbol

Drive conversions and customer satisfaction

Conversational commerce

Meet customers from Facebook search, ads, or profiles with rich messaging that answers questions, instills confidence, and drives sales.

Customer care

Elevate support with live assistance and self-serve resources directly from your Facebook page with quick replies.

Promotions

Deliver relevant offers as part of a single conversation with each customer, with rich images and emojis to activate and reengage.

Lead generation

Simplify your customer acquisition by driving leads from ads that click to Facebook Messenger.

Developer resources


Read the Docs

Explore quick-start guides, code snippets, SDKs, and more in our comprehensive resource library to kickstart your build for Facebook Messenger with MessagingX.

Create Address Configuration

// Download the helper library from https://www.twilio.com/docs/node/install
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;
const client = require('twilio')(accountSid, authToken);

client.conversations.v1.addressConfigurations
  .create({
     friendlyName: 'My Test Configuration',
     'autoCreation.enabled': true,
     'autoCreation.type': 'webhook',
     'autoCreation.conversationServiceSid': 'ISXXXXXXXXXXXXXXXXXXXXXX',
     'autoCreation.webhookUrl': 'https://example.com',
     'autoCreation.webhookMethod': 'POST',
     'autoCreation.webhookFilters': ['onParticipantAdded', 'onMessageAdded'],
     type: 'sms',
     address: '+37256123457'
   })
  .then(address_configuration => console.log(address_configuration.sid));
# Download the helper library from https://www.twilio.com/docs/python/install
import os
from twilio.rest import Client


# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = os.environ['TWILIO_ACCOUNT_SID']
auth_token = os.environ['TWILIO_AUTH_TOKEN']
client = Client(account_sid, auth_token)

address_configuration = client.conversations \\
    .v1 \\
    .address_configurations \\
    .create(
         friendly_name='My Test Configuration',
         auto_creation_enabled=True,
         auto_creation_type='webhook',
         auto_creation_conversation_service_sid='ISXXXXXXXXXXXXXXXXXXXXXX',
         auto_creation_webhook_url='https://example.com',
         auto_creation_webhook_method='POST',
         auto_creation_webhook_filters=['onParticipantAdded', 'onMessageAdded'],
         type='sms',
         address='+37256123457'
     )

print(address_configuration.sid)
// Install the C# / .NET helper library from twilio.com/docs/csharp/install

using System;
using System.Collections.Generic;
using Twilio;
using Twilio.Rest.Conversations.V1;


class Program
{
    static void Main(string[] args)
    {
        // Find your Account SID and Auth Token at twilio.com/console
        // and set the environment variables. See http://twil.io/secure
        string accountSid = Environment.GetEnvironmentVariable("TWILIO_ACCOUNT_SID");
        string authToken = Environment.GetEnvironmentVariable("TWILIO_AUTH_TOKEN");

        TwilioClient.Init(accountSid, authToken);

        var autoCreationWebhookFilters = new List<string> {
            "onParticipantAdded",
            "onMessageAdded"
        };

        var addressConfiguration = AddressConfigurationResource.Create(
            friendlyName: "My Test Configuration",
            autoCreationEnabled: true,
            autoCreationType: AddressConfigurationResource.AutoCreationTypeEnum.Webhook,
            autoCreationConversationServiceSid: "ISXXXXXXXXXXXXXXXXXXXXXX",
            autoCreationWebhookUrl: "https://example.com",
            autoCreationWebhookMethod: AddressConfigurationResource.MethodEnum.Post,
            autoCreationWebhookFilters: autoCreationWebhookFilters,
            type: AddressConfigurationResource.TypeEnum.Sms,
            address: "+37256123457"
        );

        Console.WriteLine(addressConfiguration.Sid);
    }
}
// Install the Java helper library from twilio.com/docs/java/install

import com.twilio.Twilio;
import com.twilio.rest.conversations.v1.AddressConfiguration;

import java.util.Arrays;

public class Example {
    // Find your Account SID and Auth Token at twilio.com/console
    // and set the environment variables. See http://twil.io/secure
    public static final String ACCOUNT_SID = System.getenv("TWILIO_ACCOUNT_SID");
    public static final String AUTH_TOKEN = System.getenv("TWILIO_AUTH_TOKEN");

    public static void main(String[] args) {
        Twilio.init(ACCOUNT_SID, AUTH_TOKEN);
        AddressConfiguration addressConfiguration =
            AddressConfiguration.creator(
                AddressConfiguration.Type.SMS,
                "+37256123457")
            .setFriendlyName("My Test Configuration")
            .setAutoCreationEnabled(true)
            .setAutoCreationType(
                AddressConfiguration.AutoCreationType.WEBHOOK)
            .setAutoCreationConversationServiceSid(
                "ISXXXXXXXXXXXXXXXXXXXXXX")
            .setAutoCreationWebhookUrl("https://example.com")
            .setAutoCreationWebhookMethod(
                AddressConfiguration.Method.POST)
            .setAutoCreationWebhookFilters(
                Arrays.asList("onParticipantAdded",
                "onMessageAdded"))
            .create();

        System.out.println(addressConfiguration.getSid());
    }
}
<?php

// Update the path below to your autoload.php,
// see https://getcomposer.org/doc/01-basic-usage.md
require_once '/path/to/vendor/autoload.php';

use Twilio\\Rest\\Client;

// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
\$sid = getenv("TWILIO_ACCOUNT_SID");
\$token = getenv("TWILIO_AUTH_TOKEN");
\$twilio = new Client(\$sid, \$token);

\$address_configuration = \$twilio->conversations->v1->addressConfigurations
                                                   ->create("sms", // type
                                                            "+37256123457", // address
                                                            [
                                                                "friendlyName" => "My Test Configuration",
                                                                "autoCreationEnabled" => True,
                                                                "autoCreationType" => "webhook",
                                                                "autoCreationConversationServiceSid" => "ISXXXXXXXXXXXXXXXXXXXXXX",
                                                                "autoCreationWebhookUrl" => "https://example.com",
                                                                "autoCreationWebhookMethod" => "POST",
                                                                "autoCreationWebhookFilters" => ["onParticipantAdded","onMessageAdded"]
                                                            ]
                                                   );

print(\$address_configuration->sid);
# Download the helper library from https://www.twilio.com/docs/ruby/install
require 'rubygems'
require 'twilio-ruby'

# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = ENV['TWILIO_ACCOUNT_SID']
auth_token = ENV['TWILIO_AUTH_TOKEN']
@client = Twilio::REST::Client.new(account_sid, auth_token)

address_configuration = @client.conversations
  .v1
  .address_configurations
  .create(
     friendly_name: 'My Test Configuration',
     auto_creation_enabled: true,
     auto_creation_type: 'webhook',
     auto_creation_conversation_service_sid: 'ISXXXXXXXXXXXXXXXXXXXXXX',
     auto_creation_webhook_url: 'https://example.com',
     auto_creation_webhook_method: 'POST',
     auto_creation_webhook_filters: ['onParticipantAdded', 'onMessageAdded'],
     type: 'sms',
     address: '+37256123457'
   )

puts address_configuration.sid
# Install the twilio-cli from https://twil.io/cli

twilio api:conversations:v1:configuration:addresses:create \\
    --friendly-name "My Test Configuration" \\
    --auto-creation.enabled  \\
    --auto-creation.type webhook \\
    --auto-creation.conversation-service-sid ISXXXXXXXXXXXXXXXXXXXXXX \\
    --auto-creation.webhook-url https://example.com \\
    --auto-creation.webhook-method POST \\
    --auto-creation.webhook-filters onParticipantAdded onMessageAdded \\
    --type sms \\
    --address +37256123457
curl -X POST "https://conversations.twilio.com/v1/Configuration/Addresses" \\
--data-urlencode "FriendlyName=My Test Configuration" \\
--data-urlencode "AutoCreation.Enabled=True" \\
--data-urlencode "AutoCreation.Type=webhook" \\
--data-urlencode "AutoCreation.ConversationServiceSid=ISXXXXXXXXXXXXXXXXXXXXXX" \\
--data-urlencode "AutoCreation.WebhookUrl=https://example.com" \\
--data-urlencode "AutoCreation.WebhookMethod=POST" \\
--data-urlencode "AutoCreation.WebhookFilters=onParticipantAdded" \\
--data-urlencode "AutoCreation.WebhookFilters=onMessageAdded" \\
--data-urlencode "Type=sms" \\
--data-urlencode "Address=+37256123457" \\
-u \$TWILIO_ACCOUNT_SID:\$TWILIO_AUTH_TOKEN

Facebook Messenger made easy with the Conversations API

Reach customers globally on Facebook Messenger with a single cross-channel API. Join the beta to access Twilio’s API, platform, and SDKs to build with best-in-class scalability and speed to market on your side.

Pricing


Only pay for what you use with simple pricing

Use the Conversations API with no subscriptions or commitments, just per-user pricing. Save with scaling discounts for ongoing and high-volume use.