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May 13, 2020 – SAN FRANCISCO

Twilio to Power Zocdoc’s HIPAA-compliant Telehealth Video Service

SAN FRANCISCO, May 13, 2020 — Twilio (NYSE:TWLO), the leading cloud communications platform, today announced that Twilio Programmable Video will power Zocdoc’s new free, HIPAA-compliant telehealth video solution. Any provider can sign up to use Zocdoc’s Video Service, powered by Twilio, to facilitate all of their virtual appointments — whether their patients schedule a video visit through Zocdoc or not.

Twilio has seen a surge in usage across the platform in response to COVID-19, including a more than 850% increase in peak concurrent participants on its video products and a more than 500% increase in daily video minutes compared with pre-February levels. Usage of Twilio's platform across its healthcare customers is up more than 90% since its February pre-COVID-19 averages. 

“Zocdoc’s new telehealth solution makes it easier for healthcare professionals to utilize video visits in a time where providers and patients need virtual care most,” said Susan Collins, global head of healthcare services at Twilio. “Twilio Programmable Video’s software agility and cloud scale enabled Zocdoc to make remote visits available in a matter of weeks. We’re proud to be able to serve our customers and the healthcare providers they serve to help flatten the curve and continue to deliver care to those who need it.” 

“Zocdoc has always helped providers and patients seamlessly connect, and we moved quickly to expand our platform to support telehealth amid COVID-19,” said Zocdoc founder and CEO Oliver Kharraz, M.D. “Twilio’s speed and scale helped us rapidly respond to the needs of patients and providers with our new, free Zocdoc Video Service. Within a matter of weeks, our team deployed a customized, HIPAA-compliant video solution that reliably delivers a seamless virtual care experience.” 

As healthcare organizations race to contain and treat the COVID-19 virus's symptoms, Twilio is offering three months of free use of its Video product for customers in the healthcare space as well as education and nonprofit sectors responding to this crisis if they sign up before June 30. Twilio supports HIPAA eligible workflows on Twilio SMS, Voice, SIP and Video.

About Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio's leading communications APIs enable companies to engage with their customers across voice, conversations, messaging, video and email. Twilio Segment, the leading Customer Data Platform, allows companies to create highly personalized interactions and automated customer profiles based on first-party data from multiple channels. Twilio enables companies to use communications and data to add intelligence to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

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