AI for the Customer Interaction Lifecycle
At this year’s SIGNAL, we explored the balance between artificial intelligence and authentic engagement at the intersection of developers, innovation, and communications. From customer presentations to developer hands-on deep dives on Twilio's core products, we gave attendees the connections, tools, and resources for what they build next.
In a few days, we’re hosting the Blueprint to AI-Assisted Contact Centers with Twilio Flex and Google Contact Center AI. To get you excited, we thought we’d share this session from SIGNAL that explored how to use AI at different stages of customer interaction.
Chris Kendall, Twilio Solution Architect, kicked off this session by asking, “What would a perfect contact center look like?”
One of most important measures is customer satisfaction. We obsess over this at Twilio—communicating at the right time, on the right channel, with the right context—with the goal of creating that customer experience nirvana.