The U.S. A2P 10DLC (application-to-person 10-digit-long-codes) registration process can be frustrating. Changes in brand registration, complexities in account architecture, orchestrating campaigns, and managing compliance issues... the list could go on. These logistical challenges are surmountable, but they do take time and attention.
Twilio Professional Services offers an affordable onboarding engagement that will provide assigned experts and detailed guidance to make sure you navigate the process efficiently. Whether you are an individual business or an independent software vendor (ISV) with a more complex environment, we’ve been there, we know the process, and we have the expertise to get you through it.
What we offer
In our U.S. A2P 10DLC customer onboarding engagement, we will conduct a thorough account audit, provide architecture recommendations, and guide you through the updated registration process so that your messaging application performs for your business. Even if your use case is live and in production, we can help you with any compliance or brand registration challenges.
In this engagement, which is available in 4-week increments, we’ll provide:
- An account audit and architecture review.
- Training on the Standard Registration process.
- Best practices and resources to assist you with registration, compliance, and messaging engagement.
- Issue troubleshooting.
- On-demand assistance throughout the process.
We are not able to complete any relevant registration requirements for you, but we’ll be on hand to help you through it successfully.
How to get started with Twilio Professional Services
If you have a Twilio Account Executive, you can reach out to them and ask for Twilio Professional Services to help you with your U.S. A2P 10DLC implementation. Or, you can learn more about Professional Services and submit a request for assistance here. Lastly, if you'd like to better understand our customer onboarding methodology, this article explores our process in more depth.
U.S. A2P 10DLC resources to build independently
The benefits of having assigned experts by your side while you navigate this process are undeniable. However, if you plan to build independently, these resources will help:
- U.S. A2P 10DLC Technical Documentation
- U.S. A2P 10DLC Twilio Support Help Center
- A Guide to U.S. SMS Compliance
- Programmable Messaging API Onboarding Guide
We’re ready to help
You don’t need to go this alone! Connect with Professional Services today so that we can help you build an optimal, scalable, U.S. A2P 10DLC messaging application.
Abby Ford is the Content Manager for Twilio’s Professional Services team. She can be reached at aford [at] twilio.com.