Twilio Wins Modern Consumer Award for Excellence in Customer Service
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Twilio Wins Modern Consumer Award for Excellence in Customer Service
In the 26th edition of the award, the company won in the Omnichannel Customer Service Platform category.
Twilio, an infrastructure for customer engagement in the AI age, is the winner of the 26th edition of the Modern Consumer Award for Excellence in Customer Service, organized by Grupo Padrão. This is the largest edition of the award ever held, with more than 600 companies registered. At this particularly significant moment for the customer experience ecosystem, the award recognizes Twilio as the company with the best Omnichannel Customer Service Platform on the market. This strengthens the company's position as a benchmark in technology for customer service, engagement, and experience in Brazil.
In the 2026 edition, the Award will feature a significant presence of leading organizations in their segments. By expanding the range of categories dedicated to technological solutions, with the aim of more accurately reflecting the diversity of platforms, architecture, and the adoption of Artificial Intelligence, the evaluation process becomes more rigorous, as it raises the level of competitiveness among participants. The entire process is conducted and supervised by CX Brain, the intelligence unit of Grupo Padrão.
"Twilio has been working hard to expand its ecosystem in Brazil. Since our arrival, we have understood the potential of the Brazilian audience, and we continue to invest in technologies that transform our customers' relationships, creating incredible experiences! For us, it is fundamental that omnichannel becomes the standard for good CX. Only then can we make the most of these tools, which are constantly evolving in the AI era, in favor of human relationships"
Vice-presidente LATAM da Twilio
By choosing Twilio as the winner in the Omnichannel Customer Service Platform category, the award recognizes and reinforces Twilio as the right partner for companies in omnichannel journeys, exploring various channels in an integrated way. Furthermore, the recognition reinforces the company's position as a benchmark for customer engagement technology in Brazil.
With the customer experience sector rapidly changing, Twilio has been implementing improvements to its platform, with numerous new features focused on the agent era, announced during SIGNAL San Francisco in early May.
“We are just beginning to show Brazil and the world what a CX centered on human relationships, and making the most of technology, can achieve,” concludes José Eduardo.
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Sing Comunicação de Resultados
Welton Ramos, Marinna Cortez, Janaína Leme e Vânia Gracio
twilio@singcomunica.com.br
(11) 5091-7838
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