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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
SIP Trunking
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Flex

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Conversational AI
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See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
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Lead alerts
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Marketing and promotions
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Cross-sell and upsell
Optimize ad spend
Support and sales
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Financial services
Healthcare
Retail
Nonprofit
Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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Extensible by design
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

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Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Ayanna Julien

AJ

Twilion

Ayanna Julien

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