Jesse Sumrak

Hi. My name is Jesse Sumrak. I’m a Sr. Content Marketing Manager by day and a post-apocalyptic peak bagger by night (and early-early morning). Writing is my jam and content is my peanut butter. And I make a mean PB&J.

How to build an AI agent that checks order status and processes refunds

Jesse Sumrak
5 ways to evaluate a customer engagement platform

Jesse Sumrak
How to automate call summaries, sentiment, and CRM updates

Jesse Sumrak
9 top conversational AI platforms in 2026

Jesse Sumrak
How to handle token limits in long AI support conversations

Jesse Sumrak
What is an email blast? (how to do it right)

Jesse Sumrak
19 best email fonts that won't let you down in 2026

Jesse Sumrak
How to modernize CX without ripping and replacing your stack

Jesse Sumrak
How to design an AI agent for resolution instead of rapport

Jesse Sumrak

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