Jesse Sumrak

Hi. My name is Jesse Sumrak. I’m a Sr. Content Marketing Manager by day and a post-apocalyptic peak bagger by night (and early-early morning). Writing is my jam and content is my peanut butter. And I make a mean PB&J.

What is AI customer memory? How it works & getting started

Jesse Sumrak
7 top customer data platforms for AI agents in 2026

Jesse Sumrak
13 contact center technologies and trends to support your agents and customers

Nathalia Velez Ryan Jesse Sumrak
What is voice AI and how does it work in 2026?

Jesse Sumrak Ravleen Kaur
What Is IVR (Interactive Voice Response) for Call Centers?

Jesse Sumrak Nathalia Velez Ryan
5+ reasons to use VoIP call centers in 2026 (and beyond)

Nathalia Velez Ryan Jesse Sumrak
Call Queue: What It Is, How It Works & How to Get Started

Jesse Sumrak Ravleen Kaur
Cloud Call Center: What It Is, How It Works, & Top Solutions

Ravleen Kaur Jesse Sumrak
Conversational AI vs generative AI: What's the difference?

Jesse Sumrak

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