Jesse Sumrak

Hi. My name is Jesse Sumrak. I’m a Sr. Content Marketing Manager by day and a post-apocalyptic peak bagger by night (and early-early morning). Writing is my jam and content is my peanut butter. And I make a mean PB&J.

What is bring your own LLM (BYO LLM)?

Jesse Sumrak
4 must-ask questions before you delegate to your AI agent

Jesse Sumrak
How to disclose AI to customers without killing the conversation

Jesse Sumrak
Your customers don't hate AI — they hate you lying about it

Jesse Sumrak
Why 78% of customers try to bypass your AI agent

Jesse Sumrak
7 top customer data platforms for AI agents in 2026

Jesse Sumrak
The top 5 apps and software to integrate with your contact center

Nathalia Velez Ryan Jesse Sumrak
How to create a professional email address (+ examples)

Julie Griffin Jesse Sumrak
14 conversational AI design best practices to implement

Jesse Sumrak

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