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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

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Customer Engagement Platform
One flexible platform that combines data, AI, and the communication channels your customers love.
Communications
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Messaging
SMS
WhatsApp
Conversations API
RCS
Voice
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Flex

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See Twilio’s latest innovations, integrations, builder tools and support plans

Verification and identity
Fraud prevention
Alerts and notifications
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Lead alerts
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Cross-sell and upsell
Optimize ad spend
Support and sales
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Healthcare
Retail
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Hospitality
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Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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Enterprise scale
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Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant.

2025 Gartner® Magic Quadrant™ for CPaaS

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

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Woman sitting in a wooden chair using a smartphone with plants in the background.

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2025 State of Customer Engagement Report

Explore the five trends redefining how brands connect with customers in 2025.

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Transparent pricing with discounts as you scale. Sign up for a free trial—no credit card required.

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Blog / Authors / Nupur Bhade Vilas

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Twilion

Nupur Bhade Vilas

Nupur is Senior Group Product Marketing Manager for Emerging Technologies.

Introducing Twilio Engage: The First Growth Platform Built on Top of a CDP

Nupur Bhade Vilas
Twilio Console is now in General Availability

Nupur Bhade Vilas
Introducing Trust Hub — now in Beta

Nupur Bhade Vilas
Twilio Releases: Summer 2020 Recap

Nupur Bhade Vilas
Unlock Your Creativity With Twilio Studio — now in General Availability

Nupur Bhade Vilas
How To: Build a New Year’s Resolution Bot with Twilio Studio

Nupur Bhade Vilas
Announcing Passthrough API: Send 10k SMS messages with a single API request

Nupur Bhade Vilas
Build on the New and Improved Twilio Console - Now in Beta

Jacob Surber Nupur Bhade Vilas

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