Expanding the Twilio Build Partner Program with Twilio Professional Services and New Lightning Packages

Expanding the Twilio Build Partner Program with Twilio Professional Services and New Lightning Packages

Today Twilio is delighted to announce a significant update to the Twilio Build Partner Program. First, we’re introducing Twilio Professional Services, working with our Twilio Build Consulting Partners to help customers architect and deploy Twilio solutions with confidence. Second, we’re launching Lightning Packages, a set of pre-defined consulting offerings that combine a structured delivery plan with existing IP to deliver value faster.  With the help of Twilio Professional Services working alongside Twilio Consulting Partners, now every company has access to the tools, resources, and expertise to build next-generation customer engagement.

For many organizations, the best customer engagement experiences are built, not bought, and to do that every organization needs to write software. However, not everyone has the skills and resources available to get started building. Twilio Professional Services and Consulting Partners are here to solve these challenges, providing resources to get your projects started today. Together, we’re levelling the playing field for organizations without developers available to deliver this transition.

Through the Twilio Build Partner Program, Twilio Consulting Partners and Professional Services work in tandem by providing domain experts, such as Contact Center, CRM or Collaboration, along with vertical segment expertise in industries including Public Sector, Healthcare and Retail, with the experience and ability to scale.

Over 300 Twilio Build Consulting Partners help build and deploy customer engagement use cases such as contact center, text-based notifications, voice & video apps and email across your entire customer journey ranging from marketing, customer service and operations. Through the Twilio Build program, businesses can deploy cloud contact centers confidently, on-time, and architected for scale with Solution Architects and Program Managers. For SendGrid email customers, our Professional Services deliverability experts ensure your emails to customers arrive in a timely manner with the reliability you expect from Twilio.

By adding Professional Services to the Twilio Build Partner Program, we’re making sure Twilio can share our internal knowledge and expertise with Consulting Partners, so they can get customers to value faster. Customers have increased confidence in their Twilio Consulting Partner, knowing Twilio is there to jointly ensure success.

Twilio Professional Services is staffed by five types of experts - Solution Architects, Technical Program Managers, Technical Launch Managers, Deliverability Consultants, and Launch Engineers. These experts help customers and partners get to value faster, thanks to the knowledge, experience, sample code, and resources at their disposal.

Customers can purchase services from Twilio Professional Services and Consulting Partners as Build Lightning Packages, which cover common use cases and can be tailored to their exact needs.

The Build Lightning Packages are:

• Pilot - A week-long proof-of-concept to prove out the ROI of Twilio
• Quickstart - Two weeks of side-by-side development, so you can build with confidence
• Launch - Managed launches to realise the business benefits more quickly
• Assurance - Ensure your project is built according to Twilio’s best practices
• Deliverability - Email deliverability services to get your emails in your customer’s inbox
• Healthcheck - Ensure you're getting the most from your Twilio investment

For example, Twilio customer Drivetime used a Lightning Quickstart package to accelerate their deployment, saying about Twilio Professional Services “they've been a lifeline for working through validation efforts and assisting us with solving some of our complex issues." This enabled Drivetime to get to value faster.

Another Twilio customer, The Hustle, used a Lightning Email Deliverability Package to increase advertising CPM by 46% with Twilio SendGrid.

Vivino’s story is just as compelling - they increased their email open rate by 21% with a Deliverability Package, driving results to the bottom line, since Vivino gets 80% of its revenue from email. “We needed a partner and consultant like the services offered by Twilio SendGrid to give us expertise in email deliverability.”

Contact Twilio Sales to learn more about which Twilio Build Services and Consulting Partners are right for you.