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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

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Twilio Platform Next gen
Built for engagement in the agentic era. Twilio connects communication channels, customer context, and AI on one flexible platform.

Conversation Memory New
Build a persistent memory of customer interactions
Conversation Orchestrator New
Keep conversations connected across channels
Conversation Intelligence
Extract context from real-time conversations
Conversation Relay
Build advanced voice AI for natural conversations
Conversations

Messaging
SMS
WhatsApp
RCS
Voice
SIP Trunking
Email
SMTP Service
Phone Numbers
Toll-free
10DLC
Short Codes
Video API
Flex
Communications

Verify
Lookup
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Connections
Warehouses
Protocols
Unify
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Audiences
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See all products

See Twilio’s latest innovations and CDP integrations

Verification and identity
Fraud prevention
Alerts and notifications
Appointment reminders
Lead alerts
Mass texting
Marketing and promotions
SMS marketing
Cross-sell and upsell
Optimize ad spend
Support and sales
Voice AI
AI agent productivity
IVR
Contact center
Customer data management

Developers
Data Engineering
Marketing
Product
Customer Experience

Financial services
Healthcare
Retail
Nonprofit
Hospitality
Ecommerce
Public sector
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See all solutions

Why Twilio
We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency.
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Extensible by design
Real-time customer data
Artificial intelligence
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A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

A chart showing leaders, challengers, niche players, and visionaries among communication platform providers in 2026.

2026 Gartner® Magic Quadrant™ for CPaaS¹

Twilio was once again named a Leader and positioned highest for our Ability to Execute.

¹Gartner®, Magic Quadrant™ for Communications Platform as a Service, By Lisa Unden-Farboud et. al, May 18, 2026

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Smiling woman with curly hair sits on a couch, looking at her phone.

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Blog / Voice API

Analyzing Customer Sentiment with Twilio Voice, Functions, and Deepgram AI

Samuel Busayo
How to Use Voice Transcriptions for Customer Analytics

Alvin Lee
AI takes center stage (again) at Enterprise Connect

Dave Esber
How to Make a Phone Call in Spring Boot with Kotlin

Antonello Zanini
Enhance customer engagement with these new Twilio releases

Twilio
Voice Calls 101: CNAM, STIR/SHAKEN, and Voice Integrity Explained

Alvin Lee
Intelligent virtual assistant (IVA): Definition, benefits, and use cases

Alvin Lee
Introducing Audio Processor APIs: Power High Quality Audio Experiences with Twilio Voice

Brandon Hawkins
Enhance your existing IVR system with Twilio

Sabeel Siddiqi

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